Map
Detailed Information
- Place Types Local government office
- Address 1301/31 Market St, Sydney NSW 2000, Australia
- Coordinate -33.87117,151.205782
- Website https://flyasiana.com/
- Rating 3
- Compound Code 46H4+G8 Sydney NSW, Australia
Openning hours
- Monday 9:00 AM – 5:30 PM
- Tuesday 9:00 AM – 5:30 PM
- Wednesday 9:00 AM – 5:30 PM
- Thursday 9:00 AM – 5:30 PM
- Friday 9:00 AM – 5:30 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
The staff at the Sydney office are always professional and attentive.nnDealt with the Covid virus flight cancellation fairly and offered a refund. I just suggest that have an automated email notification when they do a cancellation by phone. I had to ring to make sure that what was discussed was actually happening as I did not have any written confirmation sent after the phone call.
The lady at the airport check in counter who served my dad, she was incredibly rude! His baggage weight was just over 2kg and she denied it so we asked its just 2kg, she said to us OVER 2KG!!!! and let me check your hand carry! Oh!!! It’s also over 1.5kg!!!!! She looked at us with dirty looking! Rolled her eyeballs!!!!nI could not believe, how she treat the customer!!!
Online form for submitting complaints is not working. No available email on the internet.nnoriginal complaint was as below.nnHi Asiana,nnYesterday I flew from Seoul to Sydney on OZ601 in seat 71annI have never complained before to an airline or hotel but in this case I was badly bitten by bedbugs on your flight after using a pillow supplied by Asiana to support my lower back on the flight.nThis was present immediately after the flight and I now need to have an exterminator to fumigate my house and make sure I haven’t carried any off the plane on my clothing etc.nnI understand this is difficult for Asiana or any airline to patrol to ensure this doesn’t happen but I would suggest ensuring all pillows are cleaned after each flight and suggest you have the plane sprayed to ensure this doesn’t happen to any more passengers.nnAttaching a photo of my boarding pass and back where pillow was resting during the flight.nnThanks,nnAlex
Great customer service and the call center staff are always helpful. Love flying with Asiana Airlines. No regrets.
Terrible customer service. You cannot reach them via phone and it took so long to get reply to my emails. After the long wait, I ended up still paying refund penalty that I was not advised correctly during the pandemic.
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