Elgas Katoomba

I was going to be a new customer. I rang a couple of weeks ago when I moved into my new place to get new bottles and gas. I told them I didn’t know how much exactly I had left but I knew it wasn’t a full bottle. They said it would be about a month. I then rang them a couple of days ago stating that I didn’t have and gas left and was wondering if they could get some one to come out. The response I got back was fair. Saying that they would give me a call to figure out when they could come. And then no call. It’s winter.... so I went with someone else and the very next day I got it all sorted.

Woman on front counter was 30mins late and was actually really unpleasant ~ I definitely won't be going back there again. Rude and unhelpful ~ She's lucky to have a job.

I had heard negative reports regarding customer service but was pleasantly surprised. Staff went above and beyond in their provision of service.

almost impossible to get timely phone contact with Katoomba branch after using the 131161 call centre

Very good service