Centrelink and Medicare

My husband and I went to this centre yesterday to put in a hospital claim. Was met at the door by a male who had no intention of letting us into the premises. and then another male who asked us the usual covidnquestions, whilst we had no symptoms we felt like we were treated like we had the plaque even though we were still on the footpath at the buidingnAbsolutely disgusting for senior citizens to be treated this way, will never visit this centre againnWe attended Penrith Centrelink the next day and all our claims were met within 10 minutes. Thank you for your service and professionalism.nXxn.

I would say “An ideal welfare office you could dream of!” They took initiative to resolve a couple of mistakes found in the system. Above all, I was treated as a human being. Thank you!

I was absolutely blown away by the service I received from two Medicare officers recently. I had receipts from a surgeon and an anaesthetist and there was some kind of a problem with both receipts. Both the person initially reviewing my paperwork and the person who later processed the paperwork went out of their way to help resolve the issues. Instead of giving the problems back to me to resolve, they actually contacted the offices of both doctors. And my rebates were in my account overnight. I send very large bouquets to the staff of Medicare at Springwood NSW.

Careful and efficient service

Always messing around and not paying attention to active situations. I've been told the wrong information and it's taken months in the past to complete a simple claim.