Centrelink and Medicare

Dana, the customer service lady at Bondi Junction who assisted me with my age pension claim was absolutely wonderful. Shenwas so helpful, calm, efficient and kind. Thank you Dana, your service was exemplary.

Very bad experience. After handing in all the materials, it is the 8th week but I haven't received my medicare card. No reply at all! I even doubt if the staff has coped with it. Also, the staff's attitute is not frinedly.

Wait time ridiculous! And security guard on entry very rude and cold . Really need an overhaul of customer service.

I stood out in the rain for a half hour, the only person in line, then the cue grew and we were all dismayed because it appeared there were rows of seats, spaced well apart that were empty inside, but they made us bunch up to keep out of the rain under the small verandah outside. When I was finally allowed in, the receptionist couldn't even spell my very plain common name. It was painful to watch her try when I dictated the letters but she was also arrogant and rude, I was the one left feeling humilited trying to understand her. If it is their job to deter people asking for information or help- 5 stars! I

A lady whom I think was named Shafira served me, and she was incredibly efficient, pleasant, and helpful. Excellent experience at this centre today.