Victims Services

A caring approach to making counselling finacially viable for those in need. Pivotal in recovery, this assistive service has allowed me the option to choose my own counsellor and change as I may wish. Great initiative from the government. Thank you for the great support and commitment to my recovery.

Staff who aren't trained. Staff who don't care. The whole process is lazy and puts pressure back on victims to sort out. I've sent documents several times only to call back and find they have no recollection of any of it. Even when I've sent things while they're on the phone and call back a few weeks later, same story of the never received it. It's been years and my abuser is now free while we are still trying to pick up the pieces. This service is not something I would recommend to anyone. They genuinely do not care in the slightest.

It’s been 4 years and my application is going no where, I was robbed and my two brand new Iphone x were stolen worth altogether $4000, the guy pleaded guilty, received 24 months prison non-parole and he must have finished his jail sentence long time ago, however I still haven’t received my payment, because they are waiting for my health records from my doctor and My doctor moved to another medical centre and the doctor didn’t store my health records properly. So now I am collecting bits and pieces of information so to support my claim. What my medical records has to do with my stolen Iphones ??? I have read a lot of complaints here looks like I will escalate this matter to senior management or to my local MP. This is ridiculous.

It took 5yrs to receive my payments, but that was due to facs losing my paperwork & it being moved around from one place to another. I've since been waiting since 2017 for my latest claim to be done, they said it won't be done till the end of this year 2019 back in early 2018. I know there are many, many, many cases that need going through.. But there are many, many, many, many victims out there relying on these payments to help them get back on track with their lives.. Needs to be dealt with quicker!

Been waiting over two years for any payment or any reimbursement from my attack