Tong Li Supermarket Cabramatta

Typical Asian supermarket. The goods are ok but some staff members need to understand what customer service is. If they treat customers with rudeness and unwillingness to help, why would people visit again especially there are many other choices in the area? Being Asians doesn’t necessarily mean they all speak Mandarin. Perhaps the owner should give more training to his staff.

Top asian supermarket with most of your daily Asian groceries needs. Been coming here for over a year. Fast checkout and plenty of stock on the shelves.

Easy to browse aisles and quite a large variety of items. From higher priced items to cheaper generics this supermarket is a one stop shop for Asian groceries and would suit anyones budget. There is also a great selection of Asian snacks, drinks and confectionery. The dim sum range is very good here and is of great quality. They also accept eftpos and they scan the barcodes of their products which makes it so convenient (especially considering the majority of Asian grocery stores do not have these facilities). They are located right across from Cabramatta train station which it makes it convenient if you need to pick up groceries and Cabramatta is on the same train line.

The staff are rude and helpless. They don't know well about their products and gave the answer with poor attitude. Very bad customer service.

Great Asian supermarket with lots to choose from. Only thing I would recommend for the owners of the chain is to ensure their staff knows how to speak English as it is very difficult to ask for a product if the staff can only speak mandarin. I've been to a few Tong Li stores and staff can't even speak minimal english. Service is key when you are in this industry.