The Hills Private Hospital

Personally I can't speak highly enough about this place. The treatment I received was second to none. The staff are brilliant, helpful and caring... From the first day to the day I left they couldn't do enough to make me comfortable and administer pain relief as it was needed. The facilities are amazing. Especially the hydro pool and gym. I spent three weeks here after major back surgery, I came in a wheel chair, not been able to Walk, and left on crutches. Olivia, Christine, Rachel, Angela,Kim and all her physios got me back on my feet in quick time. Not to forget the nurses. Amazing staff, really passionate about their job and the patients they look after. I Couldn't recommend the hills private hospital highly enough, Pity there's not more than a 5 star option. Thank you so much for your help and understanding and getting me well on the road to recovery.. It's very much appreciated by myself and my family

My husband has been a patient of The Hills for over 1 month. The physios Christine, Donna, Carmen and OT Rebekah are amazing. I can't speak highly enough of them. The nursing staff are great and the food good. There are lots of minor things that could be improved such as the downstairs car park which is uneven, badly lit, and has excess furniture etc stashed in every corner. There are no signs as to which of the many stairs lead upstairs. The furniture outside the check in counter is particularly awful, and features a rubbish bin close by. If patients bring in a dog it would be nice to have somewhere better to sit. Most of the Covid Marshalls are polite and helpful but a couple are unnecessarily aggressive and offhand. My main complaint is when asking person A to provide a medical certificate (for example) you get passed to person B. Person B then goes on leave and you have to start process again. The only way to make sure this happens is to physically stand over the person while they complete your request.

I had a stay at Windsor Rd Clinic recently, having also stayed 4 or so years ago. The good news! With reference to previous reviews the food has vastly improved. Not only are portion sizes and choices larger, they provide snacks like muesli bars and cheese and crackers in the kitchenette. There is also a food vending machine in the dining room now. The group program is excellent and the counsellors/ group facilitators are of a much higher quality than previously. Carmelina was faultless in her knowledge and delivery in the groups and Jillian was so sincere and responsive to individual and group needs. I feel though that there needs to be improvement in terms of the amount of time nurses spend one on one with the patients. I didn't have any one on one with a nurse in my room where we both sat down after my initial 'nursing admission'. I think the whole idea of primary nurse and secondary nurse for the entire admission is to be done away with as both could be away on any given shift. Patients should be allocated to nurses at the beginning of each new shift and nurses should be expected to sit down and chat with each of their allocated patients. I have lovely memories of this happening four years ago and don't know why it has stopped.

I had a total right hip replacement. ,Dr Mu njed al Muderis. Brilliant surgeon very happy with result .

Hi all, I’d like to tell you about my experience thus far with hills private. I suffer from some sort of mental illness which has yet to be diagnosed by Dr Susheel Manambrakkat. I have a referral from my GP for a consultation (sent through to their fax last Thursday 24/09/2020. I called on Monday 28/09/2020 morning to confirm with Tania a receptionist and confirmed that my referral was received and that it would be processed. Today it is 1/10/2020 and when I called up the paperwork has gone missing. I told Tania that I called on Monday to confirm and she said she would call me back later. 10 mins later I get a call from Tania telling me that the paperwork has not been received and needs to be faxed through by my GP. So I’ve now sent the fax again via an app I downloaded as I don’t own a fax machine. Thanks for keeping me waiting and telling me you had my file when you actually didn’t. Nothing against the doc but the receptionist need to take greater care with patient documents, especially since it contains sensitive information. I hope no one else has to deal with this sort of run around from them.