UGG Since 1974

I ordered a pair of uggs online internationally from this company, after deciding to support local tradespeople over huge corporations.nnThe service reps were helpful, up until the point where my order didn't arrive after months of waiting.nnThey called me by the wrong name twice, they were giving me shipping information about countries that I don't live in twice, and I was told they would inquire about the package three times but nobody got back at me (in fact after I stopped emailing about the package they have not contacted me at all anymore)nThe tracking had stopped updating after a month, and after it seemed like they weren't interested in helping I contacted the shipping company who told me to file a chargeback with my creditcard company since the package wouldn't come.nI told this to costumer service and they told me to just wait for it to show up by itself, and that I wouldn't get a discount (which I didn't ask for or wanted, I just wanted to know where the package was and if it was even still coming.)nnAll in all I feel like costumer service stops being helpful the minute your package runs into trouble.nI tried being understanding due to covid and shipping delays, it's a stressful time, but 5 months is a ridiculous amount of time to wait, and paired with the unhelpfulness in tracking my package and the inactivity of costumer service I would think twice about ordering from this store.nnIt's a shame since they seem like a good company, so I was pretty let down.

I am from South Korea and I have always wanted a pair of genuine UGG's and I'm so happy that I got a pair custom made for me within 24 hours because they did not have my size in stock. The price is very reasonable and the boots are great quality! Love it!

Came in here with my friend that also ordered custom made boots. We spent so much time with the staff in the design process, they are so professional and very helpful! Highly recommend people to go there to see them for an Australian made UGG!

Love that I could custom make my own UGG boots here! The price super reasonable and does not cost a fortune to custom make a pair of UGG boots for me. Can't believe it only cost me less than $300 for these amazing one of a kind UGGs!

Absolutely love my genuine Australian made UGGs from here that are made with vintage denim! One of a kind boots and have never seen any others like them before! Welcoming skills of the staff were wonderful and they were very professional and knowledgeable about the products.