House of Smiles - Dentist Cockburn

DO NOT USE THIS COMPANY!!! Absolutely awful. Worst dentist I have ever seen. I went for a quote on veneers, having seen them advertised on Facebook at a good price. After looking at my teeth the dentist (who's grasp of English was not great and I struggled to understand) told me "you need both". Both what? I asked, as I had only enquired about veneers. She then told me I needed Invisalign braces to close the small gaps and then veneers. Total nonsense and clearly trying to upsell me additional products. Obviously I had done my research and was aware that veneers can be used to close the gaps I had. I informed her I was aware of this and she quickly agreed they could just do veneers. By this point I was losing confidence in this company, but I enquired about the price. After a lot of questioning from me and vague, uneducated (in this field) sounding 'responses' ('answers' would not really fit here) I found out that for the price I had seen I would only get 'Lifestyle Veneers' which I eventually managed to find out were made in Australia (rather than Japan where the highest quality veneers are all made) and would be a lower quality than for example IPS EMAX veneers. Eventually I got a quote on the higher quality veneers as these are for life, so you want the best...$18,000 (which is extortionate). I also asked the dentist about her experience, which strangely she took great offence to. Obviously you want a highly skilled, educated (in this field) and experienced cosmetic dentist when getting cosmetic dentistry. When I asked her about her experience, she told me she had around 15 years experience, so I clarified "in fitting veneers?" to which she replied "as a dentist, but 15 years also, for veneers". A little surprised, I clarified "so you have been fitting veneers since you first qualified as a dentist?", eventually I got the answer from her that she had NEVER fitted Lifestyle Veneers before "but, if you can do a filling you can do a veneer". At that point I had lost all confidence and tried to leave. She told me she was upset as she felt I was "putting her down". I politely explained that I was not, but I was looking for an expert. She repeatedly tried to stop me leaving and looked very sad, calling me back like a market stall seller in Asia, who you had been haggling with, but decided not to buy their product. INEXPERIENCED, UNEDUCATED IN VENEERS, VERY ECONOMIC WITH THE TRUTH, CAGEY ABOUT ANSWERS, EXPENSIVE, PRESSURISING. AVOID AT ALL COSTS. This was at the Cockburn branch of this company but when booking my appointment, I was told it made no difference if I went to Joondalup or Cockburn as they were both the same company.

My brother came to see Dr Jafli today and was so happy. After something he’s put aside for so long he’s finally met a dentist he’s comfortable with and said he will definitely be back to see Dr Jafli.

Great experience with Dr Akshay and Renee. All staff are nice and had my treatment thoroughly explained to me which was reassuring.

Great service by Dr Ramandeep Kaur. Highly recommended, didn't have to wait too long.

First, I was completely pleased with my visit. And I'll definitely be back! The hygienist was too gentle and after the cleaning I really have those feeling that I don't want to eat because I don't want to stain my teeth :) . Well this is what you expect considering they have the high quality dentists and a great staff making a great place to take care of your teeth. If you're looking for a dentist to erase your traumatic dental experiences, get in here!