Jupiter Health Spearwood

Made an appointment online to the clinic. I was had never been to this clinic before. Due to Covid-19 the seemed to have a policy whereby they can deny a visit with anyone with flu-cold like symptoms. I have arrive for my appoinment on time. When greated and the front desk I was asked if I had any flu like symptoms. I told them that I had a very sore throat and did suffer from a fever 2 days earlier. I told them I did not have any congestions both nasal or chest. I was asked to wait in my car until the doctor was consulted. Supposedly in normal circumstances if I was a return customer the doctor would call before my consult time to assess my symptoms so this was not an option. I waited for about 15 minutes then recieved the call. I was informed that due to 'company policy' I would not be seen by the doctor. They told me that there are other clinics in the area that would consider taking my appointment. The person on the phone was apologetic. I have now seen another doctor and have been diagnosed with acute tonsilitis. Due to strep throat bacteria. Not the common cold. In my personal opinion for a public clinic to deny care or help based on company policy seems a little bit unprofessional. I feel being in Western Australia the risks of Covid-19 are much lower that anywhere else in Australia. You claim to be the leadin GP practice in WA. But you fail your duty of care when to deny people in need help.

Nice reception staff, happy and very helpful. The Dr. I saw was really good too. Would recommend these guys.

I called up the week before and spoke to the receptionist confirming this practice does the tuberculosis needle. They said yes they do. I asked if I could make an appointment over the phone the week before and they said they do not do appointments, it’s a walk in. That was not the correct information. I arrived the next week on Monday the 26th of August and spoke to the receptionist Xena (I think that was her) and she told me that you need to make an appointment. I was quite mad of the miscommunication given to it’s patients. They sent me away because the next available appointment was in a couple of hours. I then received another phone call when I had left saying that she made a mistake of the appointments and then they can see me now. I am very busy and the miscommunication and mistakes display not a great doctor practice. I will not be returning here.

The receptionist and dr’s are so lovely and understanding as well

Family friendly practice, the staff were very patient and caring, even with our mob of four doing their best to cause chaos. Dr Agnes was great with the kids and extremely knowledgeable, and gave us relevant, practical advice.