St John Urgent Care Cockburn

Just over a week ago my 3 year old had a fall onto her shoulder. She was in pain and had been for a few hours, so my husband and I took her to the St John Urgent Care at Cockburn to get her looked at on a Saturday afternoon. We were seen by a nurse practitioner (I didn’t catch his name, but was a male), who didn’t really even assess the shoulder because my daughter wouldn’t allow anyone to look at or touch it. We were literally told by this nurse practitioner that he was “99.95% sure it’s not broken” and to “take her to see someone in 3-4 days if its not better”. So we were obviously relieved and happily paid the $46.80 and went home. The following day my 3 year old was clearly in pain and was very much favouring her injured arm, but because we were told she was fine, we gave her some nurofen and tried to get her to rest. The morning after, I booked a GP appointment at a different place to get a second opinion because my daughter clearly was NOT fine. This GP was surprised that no X-ray was taken, and immediately sent us for an X-ray, with the instruction to go to emergency if there was a break. There was indeed a break. A completely fractured clavicle. To say I’m angry at the lack of care is very much an understatement. My poor daughter had a fractured bone for nearly 2 days, without receiving proper medical attention because we took the word of a “medical professional”. I’m just so glad that I got a second opinion. Attending Urgent Care Cockburn was supposed to be an alternative to waiting at emergency, but in future I will take my chances and wait at a hospital and be seen by more qualified health professionals. Sorry for the length of this review but I have searched and searched for an email address to make a complaint to, and was unable to find one. I would really love to share the X-rays and report of my 3 year olds “99.95% not broken” clavicle.

I received excellent care and treatment from the Nurse and Doctor on duty. No 'wait time' on a Sunday afternoon, and a very moderate gap fee to pay on this occasion - $20. Impressive service. Thankyou St John Urgent Care.

What a wonderful experience at St John Urgent Care Cockburn. Something that would normally be very distressing was so smooth and anxiety free. Thankyou to the amazing staff. I will not be going to ED when I can use this service.

Went to this place on a Sunday, was seen by Dr Jonathan Forrester, my daughter was really sick, almost passed out in the reception area and the nurses attended to her. But it was the Dr whom I was not impressed with. We needed a certificate for school the next day and the Dr says, "oh I don't post date certificates, she'll have to come back tomorrow". that was the weirdest thing for him to say. That is the reason you go to the Dr to get a certificate or referral. I have never met one who has said this. After my daughter's episode in reception he must have felt sorry for her so said he was happy to do a tele-health appt the next day to ascertain she was sick the next day. What????? So yes she was sick the next day and this needed to be confirmed. I will never go to this backward place again esp to see this so called Dr.

They now charge $60 to see the walk in doctor, even for kids. That's pretty unfortunate. The hospital is a lot harder to get too