Centrelink

Came in stressed and left so happy and relieved. The ladies at the front counter fixed my problem while I was sitting waiting to see someone and ADMITTED IT WAS AN ERROR ON THEIR PART! Busy and long wait times but their service made it worth it for me. Much better than other locations *COUGH* Point Cartwright *COUGH*

Horrific customer service and unlawful Robo-Debt notices. It takes about 1-2 hours to be seen. Not that I entirely blame the staff. It is obvious to anyone who walks in the door that they are understaffed. As the entire room is filled with empty desks and yet there is over 50-100 people in line waiting to be seen. The staff ask me to use my “Centrelink App” instead of talking to them. Newsflash Centrelink, your app is awful and doesn’t work. They have even admitted that the claims lodged using the app are slower to be put through than the ones lodged in person.

Amazingly helpful. Went out of her way to assist with a health card.

Worst service ever. I waited almost 2 hours just to get an update about my claim which I have already submitted 2 weeks back. Worst thing was I couldn't get my work done bec I was fed up by that time and left empty hand. Totally disappointed.nnAlso if it is hard for them to call or pronounce a name, why they can't do it by ticket number??? It is easy and no one get that missed. Terrible terrible.

Issues illegal debt notices without providing evidence