Consumer Protection - Department of Mines, Industry Regulation and Safety

Zero stars, complete waste of time reporting your complaint to these people. They could not care less if you have been ripped off by a retailer hundreds of dollars. I was sold a dodgy security door that does not even close. Its not like it was a toaster or something lame, its a product I rely on to protect. They did not send the complaint form after 2 calls and spent 2 hours on hold on Friday calling for the third time. Forth time I just get a busy tone now. To all the people reading this I would not bother trying to resolve it by calling these people. I recommend you take the law into your own hands and use you imagination instead. After all... as Justin Timberlake says... what goes around, comes around.

As long as unsupervised, lazy, employees with no commitment to work and in addition sadly with tendency to lie (like Helen Hart and Margaret Pinkus) are employed in Consumer Protection, far long dodgy businesses in Australia will thrive and flourish keeping customers to be ripped off from their money with no consequences at all. If no significant change in the department is going to be introduced very soon, keeping positions there (paying wages to employees for their poor job performance) will continue to be a total waste of taxpayers' money! Dodgy businesses though can be for sure quite positive, optimistic, and very happy to keep the things in the Department as they are NOW, while many WA customers (incl me) are feeling very disappointed with Consumer protection workers job performance and my time to help (not myself but thousands of WA consumers mainly) unfortunately wasted. Shame!

I was having difficulties getting a refund from an overseas airline that cancelled my flights due to the Wuhan Virus. They had given me a case number; said it might take a few days. Months later and after numerous failures from them to respond to my messages I got in touch with Consumer Protection. Well done Linda and Jessica! Within 3 weeks my refund was credited to my Account. Good Work!

What a waste of space Pearl Wilson. I contacted ConsPro about a scam Woolworths email and I get a prompt for my credit card details to pay for a legal opinion. What a joke, ConsPro are no better than the scammer.

I have used these guys a heap of times. They are great. I haven't across any rude people. I don't think there has been a case they haven't gotten me a satisfactory outcome on yet, and I would say that they have helped me out on at least 10 cases over the years through the various name changes they seem to go through. It's 5 stars from me.