Department of Transport

I had a really positive experience completing the learners theory test for my wife yesterday from all 4 of the different staff we dealt with here (my own fault not theirs that we had to speak with a few different people).nnMy wife doesn't speak perfect English and got a bit flustered and confused after her test and I stuffed up and didn't bring all the correct documents on the first go. We also had a toddler with us who was acting up at times. As customers go, we were probably very difficult, but all the staff we dealt with were helpful and professional at all times.nnAfter we got all our documents in order on the second try (with good advice from the service desk), the person greeting and assigning tickets at the door remembered us and gave us somewhere quiet to sit with a priority ticket as they remembered we had been in an hour or so previously. We then saw the same person who advised us on sorting out the ID issue who also remembered us and was able to sort things out at lightning speed with the correct documents in hand.nnThis was easily the best experience I've had visiting a licensing centre and compared to others I have visited the level of service was exceptional.

Fantastic dot. Assessor Vick was fantastic and did his job to the highest of standards. He passed me even though I made a few mistakes which is how it should be. I definitely recommend others to do their PDA here and if you get Vick you are in good hands.

Don’t go here for you pda can’t stress this enough!! Had a Horrible driving instructor Nit picking everything and being rude without “real” driving lessons they won’t pass you. Go to Kelmscott!! Way better very polite, clear instructions and understanding about being nervous etc. don’t go to midland ud83eudd26ud83cudffd‍♀ufe0fud83eudd26ud83cudffd‍♀ufe0f

Friendly and efficient service. Helped to trouble shoot some problems. Much nicer staff than the city west office. Thank you ud83dude00

Very bad customer service the lady at the counter one was very rude. We ran before we left because we wanted to make sure we could do this. The guy on the phone I spoke to was very helpful said we could do this. But when we went down the Midland office waited half an hour to be spoken to by a very rude lady who works there. Very disturbing behavior from one off your employees. I will never go to the dept of transport in Midland so disgusting