lululemon

This is my favourite Lululemon store! Kayla is the best salesperson and pretty much knew my style with just one look at me. She then made sure to bring me pieces in whichever size I needed until I had a great workout set. I was very impressed by the customer service and I'm looking forward to going back soon for my new winter look ud83dude0a

I am very happy with the customer service at this store. Everyone is very friendly and always willing to help. Very knowledgeable about the products and sizing. Great variety of styles. Overall fantastic store.

This store is my local store and I am quite regular there. I have only experienced superb service from people working in here. A special thank you to Ashlee, who was patient and very professional when assisting me with setting up my yearly discount.

Staff at this store were very helpful and kind. However, I'm disgusted to learn of the lack of values the founder of lulu has. Research that before giving him any money. I wont be purchasing this brand again.

Had an very unwelcoming experience while shopping at the Perth city lululemon store tonight. The store was dead and there were 3 staff on the floor. The staff looked like they didn't want to be there. One of them seemed busy putting away garments and was walking in and out of the fitting rooms. The other two (male Indian and female half-asian) were engrossed in their conversation with each other. There were no customers in the store except for myself and another lady who was making payment at the till. I asked to look for a particular product and was briefly shown where they are found. Apart from that, there was no customer service to assist me in my shopping. Never at one point was I asked if I needed any help or any information given to me about the product. The two other staff (an Indian male and a half-asian female) were more interested in chatting to each other than providing customer service to me as a customer. In fact, their conversation was so loud I heard every word of it. When I tried asking for help, the female shouted across the store to me instead of walking up to me to speak to me or give me some help. As someone who works in customer service, I am appalled and disappointed with the level of service I was given tonight. The only time the male staff was interested was when I was at the till wanting to pay for my item. It seemed as though they were merely interested in making my money, very very transactional. Even the good bye as I left the store sounded very reluctant. As a regular customer, the lululemon I used to experience had always given gold star customer service and occasionally gone above and beyond. In the last few years, the level of customer service has certainly dropped and this experience is definitely the worst by far. I've always highly recommended lululemon to my friends and even my customers. After this experience, I don't think i will be making that recommendation anymore. In the current climate of covid-19, i would like to think that retail brands and companies would do everything to keep their customers happy and welcomed. This awful experience seemed to be the opposite, very disappointing.