iKids Paediatric Dental Care

It was stressful and negative experience for us. It started off we were running late, we called to inform we will be there 15 mins pass our appointment. The moment we walked in, the receptionist told us 'oh it's been 20 mins late, I have to see if they can still see you'. Coming from retail background, this customer service standard to me, I feel is not very positive. My husband n I already said..it's ok..just fix these teeth and we won't come back anymore. I checked my phone, we were on the dot 15 mins. We understand this as they have their schedule to keep up. In the room, we were asked a series of questions, the atmosphere was a bit tense. Leading towards checking my bubs teeth, I was told to put my bub down on my lap to form a bridge then she went on to check my bubs teeth. All this process from lying down on lap to checking teeth and through checking. Her explanation to my bub was very brief, did not allow extra time for my bub to process and accept it. My bub was in distress. I was caught off guard and wasn't guided or given time to explain to my bub or signal to take a break. To them it's ok, every kid will be like this and they won't be scarred for life. Then right after the stressful ordeal, they told us, the dentist will do the same. We did not allow it as their attitude made us uncomfortable and we did not feel safe. So when the dentist came in, we asked if we can do it at a slower pace, below was the reply from the dentist. ' I will do it at my pace, I will be quick, just 10 seconds. I have been in the industry for 30 years, I know. ' My husband pushed and asked, can we give my bub a bit more time. 'i have another kid waiting for me' I understand we may be late. We rather they said have to reschedule as we are late than rush us through or advise us we have to do a longer appointment for my bub. We didn't feel heard, we didn't feel comfortable, assured or safe with these people. We do not trust that they will be gentle. All the while talking to us with no SMILES. I'm surprised that this is a pediatric dentistry clinic. The process was not kid friendly. Even us as parents felt very uncomfortable, it didn't work for us. We are now off to look for dentist that will spend more time and actually tell my bub, we are going to open your mouth now, before actually doing it. And when my bub is in distress will actually offer some assurance to my bub. After the ordeal, the assistant and receptionist did talk to us and offer empathy. We understand they have the things they need to do but the experience was not what we can accept. They did say they welcome us to come back later or make another appointment. They did not charge us either. Our general dentist will even say, he seems not ready this time, we do not want to traumatise him. We had bad experience with child health nurse restraining our bub for length measurement. 'get it over and done with' had never worked for our bub. If youre after a quick impersonal dental care, this may be for you..if you're looking for gentle and patience...I feel you may need to look elsewhere.

Can't thank Dr Tim and his team (especially IBCLC, Jacqui) enough! My daughter and I had struggled through breastfeeding and a posterior tongue tie for 3 months. Jacqui performed a thorough oral assessment, listened to our concerns and recommended laser. Dr Tim explained every part of the procedure and answered all our questions. Following the laser (total of about 5 minutes) my daughter was able to breastfeed amazingly! No more pain or injury to me! Yippee!! Great follow up care and service. Recommend to anyone struggling through breastfeeding and tongue tie issues!

Tim is a great dentist and he treated my son very well but his staff or the receptionist is not professional! Very rude and arrogant! They cancelled us 1 hour before our appointment. We are on our way to the clinic. We took a day off from our work and cancelled work appointments. The reason for the cancellation, they haven't seen my son for a year and other bs reasons just to bumped us to a later appointment. My son is in pain and needs to be seen as soon as it is possible. 🤕 The receptionist lacked empathy and treats us as if we are just a number. We can easily understand if things like that happens, but the manner they talked to us about it, is so rude and arrogant as if they are the only Pediatric dental clinic in the country! The receptionist is like telling us that because they haven't seen us for while, we go at the end of the queue and by the way, will spend more Again, Tim is a great dentist. But the receptionist is really rude, arrogant and unprofessional.

Awesome experience for our son today... well done guys!!! Money well spent!

Can not recommend enough. Our son had his frenectomy at 3 weeks old and the change in his feeding is unbelievable. Tim and his team made us feel so comfortable and treated Fergus with so much respect and care. Eve is incredible as well, offering another facet of care for new mums. Thank you so much. Without private cover, iKids is worth every cent!