Converse Factory Outlet

Great staff, good products and nice condition of store.

Awful service. Bought a pair of shoes for my daughter and they put two right foot shoes in the box, the manager just could not care less. Had to return to the shop at my expense and was not offer any compensation for all the inconvenience. Strongly recommending not shopping at this store.

Worse shop ever they will not refund or exchange the female manager tall wears glasses she is a horrible person and rude when you come back for a exchange when you buy be very careful cause they will do everything to not exchange or refund you they will waste your time 1 hour for a exchange but not do it at thr end don't buy from there they will make excuses like they don't have the size u looking for or u have used the shoues when you didnt or simply tell you it's over dew for change ecen if they extend the time or promises the change or refund don't buy please dont waste ur money or time

Staff are friendly & helpful

I took my 10 year old daughter to Converse Watertown last week. She needed new high tops for school ... plus I thought I might see if there was something for me too. We scrabbled around on our own for a while before Kyra asked if she could help us. From that point on it was like Kyra was our own personal Converse guru! Nothing was too much trouble for her ... she was so incredibly patient ... her manner was friendly and helpful ... and never once was she pushy. It felt like we tried on 50 pairs between us before my daughter fell in love with her new shoes. I wasn't so lucky, unfortunately ... but Kyra helped me find the right pair for my husband, ensuring they were the wider fit, cushioned style he prefers.nnIt's so rare to receive exceptional customer service these days ... but we received it in spades from Kyra. She is a credit to the store.nnWe will definitely be back ... and recommend to our friends and family. Thank you.nnPS ... I'll add that I chose the wrong size for my husband's trainers and had to take them back the next day to exchange them. Once again I received great service from the staff (didn't get their names, sorry!) I ended up buying a stack of tshirts and socks in the sale for Christmas presents. I had questions about sizing that were all answered knowledgeably. Everyone was so friendly and chatty and helpful. These guys are definitely doing something right when it comes to staff training. The whole experience was a pleasure ... which makes such a change!