Goodlife Health Clubs

Be careful when signing a contract because they don't inform you of additional fees like a 12 week coaching catch up fee which they don't inform you is something you can utilise unless you call up and enquire about the random $10 charge. I've been to many gyms in my time and this is the only one that they are transparent about everything but just tried to sign you up and get you on your way.

Good equipment and staff. A clean environment and very covid safe

Front reception were unwilling to talk about payments without palming the situation off to a manager who didn't get back to you. They were often cold and unhelpful. Facities are lovely and there is good equipment but the overall treatment from all workers expect my PT were poor quality. A friend was just starting training and was learning about doing lunges correctly, she wobbled as she was learning and the staff were watching and mimicked and mocked her.

Staff are just the best, very nice and modern gym to go to

My contract has run up and I recieved a call from the club offering to renew it at a lower price which is great! I signed up with Robina so it is my "home" club however I attend Nerang with a client twice a week. I received an email the next day stating on my new contract I could only attend Robina and only 4 times per month as they were waving my fee until mid January!? I queried via email- no response. 2 days later I called and never recieved a call back. I called again the next day and was not getting off the phone until it was sorted (because I need the membership for my client) After being pushy I was told I have access to all clubs but still only 4 times per month until payments kick in. I have offered twice now to just roll over payments now to pay and get use of the gym. Being the festive season who doesnt want use it? I would like to know what kind of gym offers to waiver your payments for 30days but says you can only attend 4 times in that period? When I work out how to I will change my "home" club to Nerang....they are very welcoming and lovely to deal with.