Fitness First Mermaid Waters

The gym itself isn’t to bad, but the management is terrible, I had to call over five times and visit them in person to have my cancellation processed. What a waste of my time and also a waste of their staffs time, if only things were done properly the first time!

Thanks Michael for answering the feedback card. I think any good manager will do this. I like the gym and addressing feedback shows a gr8 care level. Well done. To review its crucial to give a 5 rather than a lower star and when something is said to be dealt /dealing with then the outcome of good communication is key. 🖒

Emailed to request cancellation of membership - had no response. Called the centre, was told to get a medical certificate and bring it in and it would be cancelled- was then told the letter was inadequate and needed an end date to my medical condition, got a new letter, then told again this letter may not be accepted by head office. Worst experience in trying to cancel a membership and unnecessarily stressful. Still not sure if my membership has actually been cancelled yet!!!

I have been a member of fitness first Mermaid Waters for about 10 years. I love this gym because it has everything I want from a gym. It starts with the smiling staff behind the front counter who always give a warm welcome each time I walk in door. The facilities are excellent and the variety of classes available is awesome. I frequently do the small group training classes which provide a great workout in only 30 minutes. I also enjoy the yoga in their purpose designed yoga studio. All the trainers - whether on the floor or leading classes - are very professional, helpful and encouraging. To me it feels like a home away from home. Alice Prigoone

Love this club. The nice fresh light and purpose built facility is very motivating with nice energy and vibe. Awesome instructors and huge timetable to suit all types of people. Members and staff very friendly and feel welcome. Highly recommend this gym + best part is the hot yoga, pool, huge timetable and you get to train at the sister club Fitness First robina so you get access to 2 clubs and timetables for price of one. Very experienced professional team of instructors + trainers