Magic Tiles

Amazing service! Especially from Toana, she was extremely helpful, honest and professional. I would highly recommend!

Outstanding showroom, great customer service and a fantastic range of tiles.

On Saturday 14th March I experienced one of the most traumatic “retail” encounters in my life. I had extra tiles I needed to buy and had a credit note on file.nnLittle did I know, that because I didn’t bring the said note with me (thinking it would be on their system), it prompted the male Store Manager to interrogate me, demanding to know why I had the credit note, implying the credit note didn’t exist, refused to do any (in his words) “business with me” until I produced it. And “even if I had produced it he wouldn’t guarantee they would honour it”.nAs it was a Saturday I tried to explain I had a credit note and would be prepared to purchase tiles and negotiate a credit once I was able to bring in the note “on the Monday”.nAs it turned out that credit note expired in January. But the issue isn’t about the money. I was barely able to complete my sentences and have never in my 50yrs ever come across such patronising service, arrogance, belittling, rudeness and disrespect in my life.nAs my daughter and I quietly left the store he noticed and yelled from across the opposite end something about looking forward to seeing my paperwork - a very provocative and completely unnecessary act. I advised him that I would refer the incident to the owner (Ceramic Distributors Pty Lts, Imported Ceramics) and that they would be hearing from me – which I did.nAfter producing my credit note and discussions with the Director if Ceramic Distributors who although caustically apologised for my “experience” and offered to negotiate something should I still wish to buy something. I politely declined.nI advised him, that after my encounter with the Osborne Park store manager I walked across the road to Trend Ceramics where the service was second to none and I happily made my purchase.nThis isn’t about the money, nor the credit – it’s about the lack of courtesy, rudeness and disrespect to customers.nI am a 5ft woman – and I can guarantee I wouldn’t have received such a judgemental and mocking response had a I been a man. I am sole parent renovating my home – they can keep my money, and I would never want anything to do with them.nI would never ever ever recommend going to Magic Tiles in Osborne Park whilst that same store manager is in charge – and if he ever moves or finds a job elsewhere I would walk straight out again.nnIf I could rate them a minus 10, I would.

After going to 5 tile shops in the past couple of day and have the most rudest of sales people Adrian was so helpful and friendly we found out tiles thanks Adrian .

Worst customer service ever. First time we were in there the guy was on his phone for 20 minutes while we waited. The second time my wife was in there today the guy was so rude and when my wife asked if there was a discount on the old stock at the back he threw his keys and spoke very rudely.