Logan West Aquatic Centre & Health Club

Staff are lovely and helpful, facilities are Lovely and clean, but if you have come here because staff have said it has disable access, don’t - it should say “wheelchair access”. There is a great big two story switch-back ramp, and no lift. Not ideal if you are a walking or partially walking disabled person. Nearly killed my hubby who has partial paralysis down his left side, who desperately needed to use the disabled toilet - on the bottom floor - at the very rear of the room from the ramp. They don’t tell you that when you ring.

Today my son had his first swim trial. While in his lesson the instructor got distracted by another parent who started talking to him, he then took his eye off my child who slipped off the step and was left trying his hardest to tread water. I watched him for a second thinking the instructor would turn around, I then had to get up and run over to alert the instructor, I was just about ready to jump in myself. So lucky I was watching otherwise who knows how much longer it would have taken to notice. The instructor was apologetic after I confronted him about what just happened. However when I told management I wouldn't be booking again, all he could do was make excuses, didn't even apologise once!! I'm absolutely furious with the way the manager dealt with this he kept making excuses like oh its easy to get distracted and that's not their fault, I understand that they can't control who talks to them but atleast hold the child or have them in eye sight while you talk, don't turn your back to them. I just can't believe the manager had the audacity to tell me its easy to get distracted when a child who cannot swim, life is in their hands!! I feel this was quite a serious incident which was not handled in an appropriate way! My sister gifted my son a $100 voucher for swimming lessons which I'm now stuck with because there is no way I am sending my child back there and I highly recommend no one else does either!

Great facility with everything you need.

Well I thought I would give this place another go ....havnt been for a couple of years because the water was always cold and guess wh a t the water still cold ....they didn't seen to care when I mention it when leaving today ....looks like another couple if years before I go back if I ever go back ....waste of money .....

Great squad coach and lessons for an amazingly cheep price. I have been swimming here for 4 years. In winter the pool is always a good temperature even though you are heavily training and it can get a bit hot but that's only sometimes. There is a small pool for the little ones, a lot of seating and great staff. Staff are really friendly to the kids and the adults.