Anytime Fitness

I sent this email 11 days ago, and yet to even receive an acknowledgement: Ray H Thu, Aug 13, 5:42 PM (11 days ago) to cornubia Hey Mate, I would appreciate a refund of the last 2.5 months worth of debits I was not aware of. My communication has been little with you, however earlier in the year I asked for a suspension on membership due to covid and work related issues due to covid. You never replied, however proceeded to suspend my membership (which I appreciate) however I recently noticed it was reactivated with no notice to me. Just a generic email early june stating the gym was open at specific hours (which I felt had no bearing on me). Admittedly you did call me at 1 point and acknowledged my suspension verbally, you agreed to call me back the next day when I wasn't so busy, however you never did? I find this highly sneaky and deceptive, which is expected of gyms I suppose, but having met you several times, and knowing you would have made the decision to reinstate my suspension personally, I was a little surprised I must admit. As my initial email suggested, my work has been extremely impacted by covid, I am expected to do more hours for free and unable to make my extra income via coaching - as I am sure you can relate. On top of this, despite what gym owners may think, I don't feel a gym is a safe or necessary environment and don't feel comfortable using a gym at the moment given the current pandemic. I would like to see my gym contract please if you believe I signed anything that negates a global pandemic? If I could request communication via email rather than calls given the context of our previous communications or lack thereof. I quick outcome would suit me best, which ideally is an immediate refund and cancelation of my membership due to the above mentioned and subsequent trust with yourself and your brand. If you are not able to swiftly provide this outcome, can you please provide the franchise complaints email or escalations contact to best assist. Ray H

I've been since the day it opened and haven't looked back. It's a fantastic gym with amazing staff who are always ready to help u with any training tips or with nutrition. Thank u to all the staff. Keep up the good work and the tidiest gym around.

Very clean, lots of equipment, aircon., Nice staff

Clean, tidy and friendly staff. The more I come here to train, the more I love it.

Very small not much equipment or classes. Unprofessional management and bad communication. Overheard manager talking badly of other personal trainer there seemed unfair, very unprofessional. Still charging fees after contract has ended.