Centrelink

I had a paperwork for 4 months and no one did it for me until today one of the client named Edwina was a kind and friendly lady who understood everything and finished the paperwork in 2 hours and also had amazing customer service .

Lots of rude staff. They don't like Asian people they talk so loud and doesn't serve well.

I've always strongly disliked attending Centrelink. However, I've gone to Browns Plains three times after losing my employment to COVID-19 and the second time I got the worker SUE, the first worker brushed me off and told me to keep applying online which I had being attempting for two weeks at random times without success even waking up at random hours through the night to try without success. However, I didn't complain to the worker that pushed me off and went to the computers. After sitting down and trying unsuccessfully SUE came over and helped me close the old account I had and restarted a new account which worked straight away... Two months later my wife's payment for my son was cut off and when I attended Browns Plains I was met by two AMAZING African appearance Security guards. They were so nice and welcoming to me at the door then pointed me to the front. After sitting down for a few seconds SUE called me up. SUE took her time to listen to my case, she investigated my file and foxed up everything without pressuring me or rushing me in any way which I've always had when I've needed gov assistance. It was so nice that she and the security guards had given me such a great experience in a crisis time. If your going there and cant get through ask to speak with SUE and she will break things down so their easy to understand without the gov language that you normally get. Also she will give you attention, time and listen to you to work out the best way that you can receive support and help.

Worst customer service ever. The staff lady is way too rude, she think she is the CEO of Centrelink. When she is just a normal employee.

It's never on good times I've had to apply for unemployment benefits. The poor staff put up with sooo many rude people. Have to admire their dedication.