Brisbane City Jaguar

Thank you Thomas Piekut for providing exceptional service. Your calm, patient manner was a great help to me when my frustration was at an all-time high. Your knowledge of the Car and the remarkable problem-solving abilities are rare indeed. Highly recommend 👍👍👍

So 2 weeks ago I called Brisbane Jaguar for a quote to perform a service for 15,000 km, after 2 weeks still no call back. Today I get the web chat and thought I would ask the person on the other end, its now the end of the day and still no call back or no email. When i called Brisbane Jag and also asked for a quote from Springwood Jaguar 2 weeks ago I asked Springwood jag via web chat 2 also, and have not received a response either. CONCLUSION - All Jaguar dealers must be trained in the same school of NO customer service. Now I am stuck to get my Jaguar serviced when i have reached out 3 times and zero response. maybe I should have bought a Merc!

THE GUYS AT SERVICE CENTRE JAQUAR ARE EXCELLENT REGARDING MY BLACK F TYPE THEY HAVE BEEN EXCELLENT 10/10 NOW AGAIN BEN AT SERVICE AND THE TEAM LOOKED AFTER MY FTYPE AGAIN NOTHING WAS A PROBLEM BEN AND THE TEAM WERE BLOODY EXCELLENT THEY REPLACED BRAKES ALSO WATER PUMP AND LOANED ME A CAR LIKE ALWAYS 10/10 WILL ALWAYS COME BACK TO BUY ANOTHER JAQUAR BECAUSE OF THE GREAT SERVICE I GET EVERY TIME a UPDATE 1/9/2020 BEN AND STAFF WERE SO GREAT GIVING ME SOME ADVICE STILL GREAT BUNCH OFF GUYS IN SERVICE 10/10

Went in to consider purchasing an E-Pace. Staff were more interested in their computer screens or talking to each other than serving customers. Was inside shop for 15 minutes. Thought that was long enough to try and get service, so I walked out.

Over the last 2 to 3 weeks I have tried to simply get a quote for a service . Having not used Brisbane City Jaguar before I simply wanted to get an idea of what services was provided and at what cost. I have phoned, I have used the online chat facility. I have received assurance after assurance that someone will get back to me with some details - To date I have not received the simple courtesy of call and as a result have now had the car serviced elsewhere . Looking at the reviews online my experience does not appear to be an isolated one. It is surprising and disappointing that customer service in your service division appears to be a low priority especially given Brisbane City Jaguar represents a premier brand in direct competition with the likes of Audi , BMW and Mercedes.