Argus Home Security Solutions

Outstanding service and quick turnaround. Very professional

Love my new automatic gates. Extremely well made. Excellent material and I got exactly what I wanted. Tradies did such a good job and were easy to work with. I am very happy with final product. An excellent company with excellent people from owner, admin staff, to tradies. They really work hard for the customer from initial design to finished product. Would highly recommend them for their work.

We initially hired Argus to install aluminium slat fencing. The communication prior to and throughout the job was outstanding. The finished product was excellent - so much so, we rehired them to fit and install an Invisigard security good. Again, the job performed was excellent and we had zero issues or concerns. We will rehire Argus for our next lot of security doors without hesitation.

We paid Argus to remove a colour bond fence in July 2020, replace it with an automatic opening gate, and replace wooden verandah railings with metal ones. They booked us in for 2 days to complete both the fence and railings, but it stretched out to Monday, Tuesday, Wednesday, Friday, Saturday and Monday.nI had to contact them to find out why people weren’t turning up or turning up then leaving after a few hours without any communication, had to chase them up to do things that shouldn’t have been left, for example, cement splattered on window, a post they removed from ground left behind when they took the others away, for the soil they dug up to be taken away (which they placed on top of a garden bed, and on top of crushed brick on the driveway which became sludge in the rain). Later on the owner told me they’re not responsible for taking the soil away, the soil “belongs to the house”. I can’t think of any tradesman who has done work for us and not cleaned up after themselves. This wasn’t stated in their quote either. Paint flecks were left on the verandah railings which we had to clean up. The gate was left splattered with dirt on the inside which we cleaned.nTo automate the gates they dig a channel in the concrete for the power cable. I was told by the owner during the quote that the channel would then be filled in. After asking for it to be done only part of the channel was filled in, and it looks unprofessional, with part of the conduit exposed. There were scorch marks on the railing from a grinder used on it. My husband had to come up with a suggestion that they switch the top railing to a lower spot instead of providing a new piece. In one spot on the driveway where they ground down the old colour bond fence post, they didn’t remove all of it, so you can easily see part of the metal post sticking above the concrete, and the gap between the last railing and ground was high enough to see the mess. My husband had to come up with a solution to conceal the unsightly gap.Some of the soil they dug up they placed on top of crushed brick, which after being rained on turned to heavy sludge. I pointed out that it wasn’t fair that we had to pay someone to remove the sludge from the crushed brick because they dumped it there. The owner said that they don’t take away soil, that the soil “belongs to the house”. He said he’d think about it when I pointed out that it’s not fair that we have to pay to get it fixed. After a few weeks and several attempts to find out what he was going to do about the soil, an email response was sent via an office person, saying that they don’t remove dirt.nMy husband asked the owner to come out and discuss these concerns. He came an hour late with no reason why. His responses to the issues raised were that the job was more difficult than expected (he had completed the quotation himself), his employees were very busy, one of them couldn’t handle the job and that caused everything to fall behind.nWe also had difficulties with the gate operation, it opens randomly without the remote being operated. We’d go to bed with the gate shut and wake up to it being open. When we were leaving home we saw the gate opening again. I rang to mention this and I was told that they would speak to the fellow who installs the gate mechanism and that no one else had this trouble. That was a week ago, no response. When the owner came it was mentioned again, and his response was that the fellow who installs the gate is very good at his job, end of discussion, no offer of a solution. I rang their office and spoke to someone else and they sent the person who installed the gate motor to come and look at it. When he came he said that he couldn’t do anything unless he sees the fault. It happened again, he came again and couldn’t find anything wrong. He came out several times until he finally replaced the faulty powerboard.n26/11 - When it was drizzling there was someone here; rain didn't stop the work, I was told by admin staff and workers that they were pulled off for other jobs. To get concerns addressed was like pulling teeth.

We contacted Argus about doing our solid colorbond and slatted fencing.nAlbert came round really quickly and took some measurements, he got back to us fairly quick with what was a very competitive quote compared to others we had quote us.nnThere was a little hold up on the installation as one of his workers had broken his ankle but once installation began it was carried out quickly and professionally and the end product was a neat and tidy finish, they also installed our gate.nnWe got Argus back a couple of months later to install a metal flyscreen with built in doggy door and again this was quoted and installed very quickly and looks great. Definitely give Albert a call.