Snap Fitness Lutwyche 24/7

Too dirty and hot water unavailable.nAll the fans are full of dust, always disgusting smells in toilets. I experimented with not throwing the used wet tissue in the bins on purpose. It stayed there for a week and I threw it away. They never clean. And I used to use hot water when taking a shower but i can't anymore. I tried to understand before winter but I guess they doesn't care about it. The other snap that my friend joined is always clean and hot water is also available as well.

Had alot of difficulty trying to cancel my membership. I assume they get a red mark from coroporate when a client wants to cancel their membership. Not once in the 4 years I was a member did this gym reach out and discuss why I was not using the gym. Very unprofessional. I have reported this gym to the department of fair trading as well as the ACCC. I recommend to avoid this gym

Some maintenance issues that take a long time to be rectified and missing equipment that fails to be replaced and some gear looks tired and old and ready for replacement.nOtherwise this is a good well laid out friendly gym.

Nice and Clean gym. Accessible 24/7. Following COVID safe hygienic practise. Good staff members. Sufficient equipment. Great convenient location.

No air conditioning (! What gym skimps on this!!) and grubby amenities. Showers don't seem to be cleaned regularly as they have soap marks. Very very bare minimum bare bones gym. If there's a problem owner ignores it. Should've read other bad reviews. Good luck cancelling membership as owner makes it an absolute nightmare to leave. Very small and cramped hazardous environment. Shoddy all around. Honestly the worst customer service I've ever experienced and now know why people say bad things about gym memberships. Please contact office of Fair trading or use their online form to make a complaint if you have problems here as it is within your rights to complain about a service.