Hotel Viale Cataratas

Noisy and too many kids. We complained of the noise as it was after 10pm and we had kids running in the corridor early hours of the morning.

Excellent layout, friendly & helpful staff.

This hotel was really nice. I enjoyed it but they put us in the older part. There are newer rooms on the ground floor with WiFi cards not the olden style and better renovated. However when my mum told them they quickly rectified our rooms and were super friendly and helpful especially breakfast. Our chef Celinir Beysir (sorry for wrong spelling) spoke English and understood and accomodated us when we asked them to change and wash the pan as we are strictly vegetarian and don't allow meat contamination. I was also a bit embarassed as I put cheese in the toaster by mistake because of the meat contamination in the pan and it made a fire and was smoking and they were so helpful and didn't even scold me for it I was so sorry thank you. The TV's have screen mirroring which is nice ad there are no English channels. Indianara was also extremely nice and helpful and was so sweet to assist me with my toaster dilemma. I really recommend the hotel as there's a pool and a small game room and gym and the location to the falls and the Marco das Tres Fonteiras is super close. There's also a small shopping centre nearby. We also ordered room service (salmon) twice which was delicious. They also gave us free hot water to make tea in the room with no charge. We booked transport to the falls through the hotel and they gave us an amazing driver Teresa who spoke English and was so helpful and kind and sweet. We drove with her 3 times (twice to the falls and to the Marco das Tres Fonteiras) she told us all the recommendations and took pictures of us as a family it was amazing thank you so much I highly recommend her.

Hotel and amenities excellent, didn't know it family oriented lot of crying babies.

Rattling AC in room, no kettle for boiling water, no complimentary bottled water which although I understand may not always be a standard given item in some countries' hotels, one would have a higher expectation that 4* and 5* hotels, if they take their stars with pride, provide at least 1 like most countries' hotel do. I mean it probably cost pennies. On the positive side, bed was recently comfortable.