Lock Surgeon

My daughter locked her keys in her car. Her car was in the parking lot where Lock Surgeon is and there was a service van on site. It took 5 minutes of their time and she was charged $160! For 5 minutes. Totally took advantage of the situation and didn’t tell her the cost before they did it. I called in a complaint and was told they only charged half the service fee. Well the van was already there and never left the site so what’s the charge for? I’m all about paying for services rendered but this is ridiculous. And zero attempt to help me out, they clearly don’t care. My daughter was there at my place of business to deliver some holiday cheer to our customers. Where’s your Christmas spirit Lock Surgeon? We would never treat our clients this way. This is not a way to get referrals which is the best source for new clients.

Locked an office door, requested a service tech to come by to unlock it. was here in average time, took less than 5 minutes to unlock, bill emailed almost immediately, $195 onsite basic 1 her charge PLUS $149.00 travel time and $24.08 shop supplies. Total cost for less than 5 minutes "work" $386.48. Will never use these guys again, especially when i get it is what it is attitude. They are just up the block from us, have dropped off numerous promotional things, all will be headed to the trash, don't want my staff using these crooks. And i can't even leave no stars

Met rick in the store, got my keys copied and I was out in 5 minutes. Great service! Never going to the superstore again for key copying anymore.

I needed two regular house keys cut, price came to $16.70 with tax. I went asking how much and after the guy told me, I asked if he was joking. I asked how they could charge so much, the response was the boss sets the prices. I asked if they were competitive and if they knew how much Home Depot charges, to which the response was I don't know what they charge but your welcome to go there. I didn't want to waste any more time but based on the fact they are so out to lunch on the price for something so simple, I won't be going here for future business.

I was referred by a friend to use lock surgeon. Had some locks changed out by these guys today and also a door closer. Service was fantastic. Lady on the phone was quick and precise. Technician was organized and efficient. All around great experience