Shoppers Drug Mart

Every time I’ve come to this location I’m always blown away with how great the customer service is but today especially. Today I had the pleasure of dealing with Sanya & Dorota in the beauty boutique. They were so friendly and they went above and beyond to help me. It was the best customer service experience I’ve had at a Shopper’s location in Airdrie. After my purchase I asked to speak to the manager to let them know how great of an experience I had with the beauty boutique ladies and speaking with the manager and other employees at the front till were just as fantastic. This is the only Shoppers I will be bringing my business to in the future. :)

I really like this store. I find the staff are always friendly and welcoming. Every time I come here as soon as I enter the store I am greeted with a hello. I have gotten some good deals here as well and the pharmacy has some good people working there. They have always helped me out.

I really had no issues with this location until last night. After waiting patiently for months I learned I could finally do returns. I went here and all the returns were from this store, they were from March right before everything shut down and were not used at all. I had the receipts of course so I want anticipating any problems. So the cosmetics lady helping me was nice at first but when we got into the first return it went downhill from there. She started to put it in the system and then starts saying something about the reciept having been ripped off and it didn't show how I paid ( which wasn't true as that info is above the barcode which the receipt had ) , so they takes me then to the front of the store and 3 of them are standing around the register and making me feel super uncomfortable especially after she said to me that she can't just give me money because that's how people rip off the store insuating that was my intention. So then she tells me that she had to give it back to me as a gift card and I said no because that's not how I had paid. So then she goes to the back and gets the manager and brings him back to the cosmetic area. So when he looks at the receipt it clearly says I paid cash originally and he tells me the problem is that they don't have the 30 bucks in any of the tills and for me to come back the next day so they can have the cash. Nothing is said about the fact that she just accused me of trying to get cash when I couldnt prove how I paid meanwhile it was on the receipt the whole time. And your telling me that store has been open all day and not 1 till has 30 dollars? So at this point I just wanted to leave, she gave me a receipt for the what was supposed to have been a void return but it clearly shows it as being returned including taking the points off even though I didn't return it!!!! So I bring this up and the cosmetic lady literally holds her hand up in my face and says to me "It's too late for this come back tomorrow " . It took everything in me to not jump over the counter at this women. Now I have the joy of going back there this evening and attempting it all again. She should be fired for treating and taking to customers so rudely like I couldn't believe it. I was polite and barely said a word the whole time I didn't even say anything about her mistake about the receipt or the 3 of them smirking at me . When did customer service go from treating us with respect and that our business is valued to treating customers like liar's and someone not worth your time?

All the staff at this location are amazing. From the pharmacists to the front line staff. Arson and Natalie are superb

Arson in pharmacy is my go to guy. Always smiles. Very professional. Always helping with my prescription. I find all staff pleasant and cheerful.