Shoppers Drug Mart

I have been going to this pharmacy for years now and it has always been efficient and quick. My last two experiences were absolutely horrible. I am not sure if this is because of new management or ownership. My first bad experience started when I went to pickup two prescriptions that I haven't taken in a few years. I called early in the day and was told it would be ready in about two hours. I received a phone call back saying that my prescription was ready, so I headed to pick it up. When I got there it was not ready and I was told it would be another hour. I asked why they called me and told me it was ready and the pharmacy assistant was very snappy and said "I said one was ready." So I waited. Once I got my medication I requested to speak to a pharmacist as I hadn't taken this medication in a while, the pharmacy assistant who had snapped at me before decided to come over instead and said I think I can answer for you and read me what the prescription says on the bottle... I can read, that was not my question, and when I asked my question he was very short and rude. When the pharmacist finally came over at the request of the other assistant I was frustrated and said it was fine and left. For my second experience I called in to get a prescription filled. Once again I was told two hours, so I decided I would give them an extra hour to fill, and went to pick it up after three hours had passed. When I got there, the store was very slow so I requested them to fill two more prescriptions. The pharmacy assistant let me know that they hadn't even started the prescription I filled three hours before. I explained my frustration and she said she could get it all done in 30 minutes. I waited again, 1 hour passed, I was almost at the two hour mark when they finally said it was ready. Turns out, they couldn't even fill my very first prescription as they apparently needed more information from my Dr. even though she sent a prescription with her signature on it. Leaving shocked and very frustrated I took this prescription to a different pharmacy and they filled it within 5 minutes no issues. I have never wrote a review before as I am not that kind of person, however, how I have been treated by this location recently is absolutely unacceptable. I warn everyone to give at least a day, maybe two before you pickup from this location. I have now moved all my prescriptions elsewhere and will never support this location again.

I am actually here to get baby food, I am trying to buy enough amount of formula for my kids. When I went to check out front end supervisor told me that I can not get these much formula so I asked her that I have 3 kids. I will go grab different kind of formula but she said I won’t let you take any other formula(does not matter what kind). I asked to talk to manager but manager said come back after half an hour. I wonder what kind of customer service it is. I will never come back to this store ever but I want to talk to head office about it. I called them but they are closed. I will call back again during regular hours but I want to talk to head office. I am not very happy about it. I am adding this after talking to manager, she was very understanding. She understood my situation and found a solution. I am happy customer after this. She of course did not let me have all the baby food but my a mid way. This is what I call a good customer service. Thank you for the solution.

Never in my life have I been yelled at, very disrespectful staff, and we were literally told to leave the store over a miscommunication. The name of the staff member was Krista I think and she yelled at us, over a product that we opened and we agreed to buy it so don’t know why she created a scene, she kept following us when we were in the store. Probably because she wanted to create a scene, everyone was looking at her yelling at us but there was no stopping her. I am literally mortified by the experience, I would never ever ever ever shop at shoppers again. I was a regular shopper for several years, but never again. My heart aches because I feel like any situation could be dealt with without yelling involved. I am sad, this was a terrible experience.

We just moved to the area and have always used Shoppers, so I had my prescriptions transferred there, as did my husband. We both tried to fill our prescriptions today. My husband's meds were not ready in spite of him calling several hours ahead. I got a call to say my meds were ready, but when I went, they had only filled three of the four prescriptions. The person serving my husband also had his mask down and was touching his face. Needless to say, we will not be going back.

I’ve had such a great experience of efficiency, caring and supportive employees, Thank you Zee for being patience and helpful though the place was to busy..