Shapes Fitness McPhillips

Normally my review would be much higher but twice now (as I'm typing this) there was no one here to open the gym for the morning workout. Yesterday they were twenty minutes late (with a odd 30 people waiting in line) and we re doing it all over again now. What's going on guys? Your better than this. Other wise, great place. Doing the best they can so we can workout. When it's open.

I’ve decided to take my time and make a review from the kind of service I’ve experienced through a phone call earlier today. I’ve been with Shapes probably about 2 years now and I didn’t have any concerns about their customer service but today I called them because I have decided to not renew my membership anymore due to personal reasons. I asked the lady who was working at the time if she’s able to help me out and asked what are the steps that’s needed in order for me to end my membership. She then told me that I need to come in to sign a document for her to finalize it. I told her that I wasn’t able to come in because I just had a wrist surgery on my right hand and asked her if she’s able to scan a copy and send it through email in that way I’m able to sign it electronically. She told me that she’s not able to do that for me and told me that I can try using my “left hand” I was surprised by the abrupt comment of hers and asked her that if I’m able to get someone on behalf of me to sign it. She then said that I can try it but she doubt that’s it’s going to be approved, I tried to give her a lot ideas but clearly she’s shutting me down so the last resort that I could think of was to get the phone number of the management but then again she refused to and said that the main office is closed and they’re working from home and have limited access. Not unless I go there and sign they won’t let me end my membership until next year. I might not understand fully where the lady is coming from but she could’ve provided extra help for me.

Very friendly staff(Holly,Ashley, Diane, Romeo) very cleanliness!

Signed up allmost 5 years ago for a membership wasn’t told that in order to cancel i would have to write there head office and tell them why I wanna cancel. I was falsely told I could cancel anytime which was false. And top it off they kept trying to pull money out of my account to we’re I would get a NSF and get charged by the bank. I wouldn’t recommend this gym to my worst enemy there full of sh..t and they falsely tell you you can cancel any time which is also a lie so yea this gym would get a zero from me not worth the hassle don’t believe anything there staff say.

Awesome gym. Equipment and weights are more than enough. Staff is polite and very helpful.