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Hartrans Cartage Services Ltd

665 Neal Dr, Peterborough, ON K9J 6X7, Canada
+1 800-363-2901
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Tim Shields (12/01/2017)
This company claims to be a Cartage Services business but they are not. The driver that arrived with our shipment did not have the means to get the portable garage that we had ordered from New Brunswick off of his truck. He asked me to help him offload, me being a 62 year old man with bone cancer. He then claimed that our driveway was unsuitable, which was untrue. He asked me for cutters to break the bundles and "throw it in pieces off the truck". I told him that I did have cutters but at this point he decided to call his manager. When he got off that call he got in a huff saying that his manager told him not to make the shipment and he got back into his beat up truck and drove away. When I called the company, I spoke with Tom Hartnet who told me, seriously I am not making this up, that the expectation was that I would have the means, "maybe a neighbour with a tractor or a couple of big friends or a lift-truck" to offload our order. This portable garage has travelled from New Brunswick to Peterborough to where we live and it is now headed back to Toronto, all because this company is completely useless at doing what they are paid to do. This company should not be in business, full stop. The only reason there is one star is because without a star, I cannot post.
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