Helicraft - Helicopter Flight School

When we arrived at Helicraft the people were very kind and friendly! They took the time to explain us the trip. The pilot was not only a good pilot but also a good touristic guide. He gives tips about the city and fun facts to know. He asked us if we like big thrills and made us discover some cool tricks he can do with the helicopter. It's a good activity to do at least once in your life!

Booked a flight with groupon and the gentleman told me that i could get my offer as long as i reserved the flight before the voucher was expired. When we got there, another clerk told me i would have to pay an additional 500$ because my voucher was expired. Well... We will go for consumer protection agency and i advise getting a flight from some other company that keeps its word.

Loved our tour. see you again

Very unprofessional company. A Week of my time I will never get back. 1/5 Stars

I booked two 30 minute Montreal tour flights for 5 people - a surprise for my wife's 60th birthday. Our flights were scheduled for 11am. It takes over 1 hour to get there so left at 9:15am because we need to be there at 10:30am. A single call came in at 9:27 en route from an unknown number. My son googled it, but it was not related to helicraft. No f/u call, no text msg, no email. So after over an hour on the road, we arrived to discover that the flights were cancelled. Supposedly some issue at the airport which they were only informed of at 9:30. There are factors which they cannot control of course, however I was very disappointed and frustrated that a minimal attempt was made to contact us, and we wasted over 2 hours travel and gas there and back. I cancelled immediately. Benjamin from Helicraft called and offered special arrangements to consider. A shame that level of customer service was only available after cancelling my $1000+ booking. I'll book flights somewhere else, and hopefully they have more consideration. There are several other options available. I'll post of review accordingly. --- F/U to Helicraft response: I can concur that that is essentially what happened. With a cancellation 1.5 hours before flight time, the questions are: - Did Helicraft do the minimum (single phone call from unknown number), or could they have done more (email, text, call from Helicraft #)? - Was Helicraft reactive (special offer only after “surprise” complaint email), or could they have been proactive (special offer upon arrival at Helicraft when finding out flight was cancelled, or a call or email before complaint e-mail) - Could Helicraft have treated their customer with more consideration under these circumstances? In my opinion there is room for improvement.