The Animal Health Clinic/ La Clinique de Santé Animale

I brought my senior dog here for end of life, as much as I was crushed with grief and the clinic was busy, each person took extra time with me to ensure I was comfortable and offering their comfort. They allowed me all the time necessary to be with my pet and comfort her in her final hours. I was so impressed with their care , professionalism, and clarity. Sad day but great clinic 100%

I *was* a huge fan of this vet clinic. As you consider the reviews below, I would strongly urge you look at the dates. I fully understand that we are currently in a pandemic making many things more difficult but it is impossible to get an appointment here anymore. At the end of the summer I was given a 3 month wait for a shoulder injury, today I called about an abscess (time sensitive) and was referred to an emergency clinic. Again, I understand we are in a pandemic, but they appear to have closed the Annex which used to be an incredible resource and given it is an *entirely separate building* would address issues related to proximity. There is no doubt that the care they provide is outstanding - if you can get it - but I don't see the point in having a regular vet if it impossible to get in to see them. It's with a heavy heart I'll be looking for a new vet because exceptional care is pointless if you can't get an appointment.

The clinic is very caring when you are in person with capable and kind vets and vet techs. I'd love to give a better rating based only on that aspect. TLDR: Difficult to speak to someone, difficult to schedule appointments, information on your pet is not readily available and mixed messages on how to proceed for scheduling appointments. However, I am incredibly disappointed time and time again with scheduling appointments and mixed messages. Aside from it always being difficult to schedule appointments in the past because it is a busy clinic, I am finding the clinic to be unreliable. My recent experience started with bringing my 2 cats in for wellness checks. One became ill shortly before the checkup and was treated accordingly. I was told that despite the systems being down I would hear back the following day regarding her labs/blood work. I did not hear back. I could not get in touch with anyone either. Following day I did get in touch, but no one was able to provide information on the lab work because the Vet who saw Pixel was not in. All ended well enough when I finally heard 3 days later and there was no emergency. I then asked about the lab results for my other cat, Luna, as it was written on my receipt and I had paid for her as well despite not knowing she was going to have blood work done. Turns out I didn't know because they didn't do it...but reception had no idea due to systems being down. It took a week of no responses to my inquiries before I finally heard back that I was correct and a refund would be provided. Again, things happen, I'll let that slide. I asked how far in advance to schedule for Luna's follow up vaccine booster and was informed I could definitely call back a week before it was needed to schedule an appointment. I asked to verify and was told it wouldn't be a problem. Last straw - this morning I called because our 3rd cat, a newly adopted kitten of 12 weeks has an irritated eye. I know this can be a sign of infection. I wasn't asked who I was or anything about my pet because "We are booked until the end of October. Please call at 8am tomorrow to see if there is a cancellation, otherwise I can refer you elsewhere". What happened to me being able to call a week ahead for Luna's follow up? Am I to expect that she won't be seen? Polite and caring is wonderful, but the run around and mixed messages have turned me off. I am seeking another vet clinic to see my pets and recommend others to do the same. Especially after reading so many reviews with similar issues even prior to their system outage and prior to the pandemic. I'm sad to leave such wonderful care, but it seems care only applies when you are currently in the clinic.

Unfortunately my beloved cat Lucky, my companion for 16 years received a terminal diagnosis. Despite the unfortunate circumstance, the team was wonderful, patient and extremely empathetic. They made the terrible situation as bearable as humanly possible. I will be forever grateful for the kindness and the support. Thank you 🙏 Laura

Well organised and helpful. Pleasant and most importantly our dog recognizes the location and tends to pull me to the door. Once inside he waits without anxiety for his appointment. I find that appointment times are generally respected. Also in these difficult times the vet met me outside to review our dog's case. Very accommodating.