Clinique Vétérinaire Ville-Émard

Excellent service! When they didn't have my cat food in stock, they reserved it for me at their Verdun clinic.

I’ve been going there for 8 years and am very happy with their service. Dr Cloutier is an amazing vet and really sympathetic. When I went to see him during the BSL law period in Montreal, he was kind and understanding to both my pitbulls. That meant a lot and I haven’t forgotten the treatment during that time. Flashforward to the present and my Nala was diagnosed with cancer. Dr Cloutier suggested we see an oncologist and called us afterwards to find out what the diagnosis was, and has been very proactive in general as a vet. To those comments about pricing, their prices are normal if you shop around. When your dog is presenting symptoms that could show bigger problems, suggesting testing is not to scam you. You diagnose by elimination. Just like in humans. When you go to the ER with a problem, they do a battery of tests you might second guess if you had to pay for. Keep that in mind when going to a vet.

At first I liked the place but went in at the end of November 2018 for a routine exam where they almost killed my cat and I’m left 14 months later still waiting for them to pay me back 375$ worth of emergency bills. The technician asked me if I wanted extra vaccines for my cat, I was interested at first but after speaking with him I decided not to take it and told him “you know what, my cat doesn’t go outside during the winter time so I’m NOT going to get it”. The vet came in, didn’t tell me what they were injecting my cat with and it’s only when I saw her check the other vaccine in my cats health book that I knew he just received the unwanted vaccine. I told the vet, they accepted their mistake and didn’t charge me for the vaccine. My cat had a HUGE allergic reaction to it. I took him back there but the treatment they gave him didn’t fully work. They are closed at night so I had to take a cab all the way to the DMV clinic. I walked of there a day later with a 375$ bill. I brought that bill to the vet, since they injected an unwanted vaccine that caused all of this. They sent it to the vaccine company to reimburse me. I called back 8 months later, the vet forgot to do follow ups and the file was still pending. I called 13 months after the incident, the secretary told we they were waiting on “the last 50$” but doesn’t know how or when they can give me the first 325$. She told be she wrote to their accountant to know the how. It’s been over 2 weeks and every time I call they just tell we they are waiting for the accountant that works one day a week to come back to them. They still owe me 375$ to this day for almost killing my cat I’m November 2018 with a vaccine that I told them I didn’t want and gave to my cat anyway.

This place is the definition of a scam vet clinic. Do not take your pet here. They will quote you a price before your pets exam but constantly insist on doing test during the exam that can triple the price without notifying you first. They tested my 2 month old kitten for feline leukemia (costly). After the test came back positive we were told to start considering putting her down (upwards of $800). After getting a second and third opinion we learned that any reasonable vet would never test a kitten under 6 months due to a high false positive rate. This place does not hesitate to put down healthy animals to make a profit. Do not go here.

So far so good! The staff was pleasant and VERY patient with my extremely hyper dog. I'm sure other people have their reasons for the bad reviews but I haven't experienced any pushy sales pitches, careless treatments, etc.