E-Vet Mobile Services inc.

We use E-Vet Mobile Services for our clients and we have received excellent service each and every time.

They are very knowledgeable but unfortunately it takes forever to get results from the tests they perform.

EDIT: After sending an email explaining all of my frustrations, a way to get in touch with Dr. was found. So I got my questions answered after a lot of effort and a lot of stress. From what I understand, the service will be improved to avoid these frustrations. So to see. Extremely frustrating service, bordering on a scam. Already, it is impossible to attend the examination, in my case a cardiac ultrasound for my dog, but in addition, it is impossible to speak to Dr. (here Dr. Catherine Bélanger). All results and all communication must go through my veterinarian. So, to make a long story short, I paid over $ 500 and 3 weeks later, I have no answers to my questions. What I do know is that my dog ​​is seriously ill, that I have suffered immense psychological stress, stress that could have been avoided and that I continue to suffer from it. In short, not only do I not recommend their services, but my veterinary clinic has decided not to do business with them anymore given their lack of communication and the aberrant limits of their functioning. For the long story, it's here: Step 1: My dog ​​has an ultrasound. Step 2: The next day, Dr. Bélanger sends her report to my veterinarian. Step 3: My veterinarian sends me the results which are most worrying and additional examinations are suggested. Fortunately, my veterinarian agreed to transfer the written report to me. Step 4: I read this report, do tons of research to try to understand as much as possible, but I remain with a lot of questions and anxiety for the future of my dog. Step 5: I put all my questions in writing. Step 6: I send my questions to E-Vet Mobiles Services. Step 7: I am told that I will transfer my questions to Dr. Bélanger. Step 8: E-Vet Mobiles Services rewrites me to tell me that I must send my questions to my veterinarian, who will forward them to Dr. Bélanger. Seriously! Huge waste of time and during that time, I panic because according to what Dr. Bélanger said to my veterinarian, who told me in return, my dog's heart is like a time bomb. Step 9: I contact my veterinarian so that she can forward my questions. Step 10: Dr. Bélanger calls my veterinarian to give her the answers to my questions. My vet is not available. Step 11: I send an email to E-Vet Mobiles Services asking them to respond in writing to my veterinarian, because at the rate or things are going well, my dog ​​has time to die before I have answers. I have no feedback on my email. Another week goes by. Step 12: My vet ended up talking to Dr. Bélanger. She asks him for the answers in writing. It is denied to him. He is also told that if I want to speak directly to Dr. Bélanger, I have to pay again for a consultation. No, but don't you be cheeky. In addition, finally, they change their minds. It’s impossible that I speak with Dr. Bélanger, even if I pay… They are not allowed to be in contact with the client. Why!!!!???? Step 13: My veterinarian contacts me to tell me that it is impossible for her to spend 1 hour on the phone listening to Dr. Bélanger's answers, then to spend 1 hour with me explaining them to me, especially since certain information will be lost along the way since there are too many intermediaries and I will surely have other questions that cannot be answered. Step 14: 3 weeks have passed, I have paid more than $ 500 and I still have no answer. My veterinarian confirms that their clinic will no longer do business with E-Vet Mobiles Services and she refers me to other cardiologists for answers to my questions. E-Vet Mobiles Services should be avoided like the plague!

Excellent service! Fast and courteous thank you !!!!