VCA Canada General Veterinary Hospital

On the day I accidentally closed a door on my dog's tail, I phoned numerous local vets. No one could get us in on such short notice. But they all had one thing in common. They all recommended that I take my dog to the Guardian Vet Hospital. The people at Guardian calmly explained their procedures for the visit. I was to go there, phone them when I arrived, they would then send out a triage assistant who would evaluate my dog. After this assistant's assessment they would tell me how long I would have to wait for a vet. (They assess pets like an ER, the most serious case goes 1st.) A friend drove us to the vet. It did not take very long before the triage person to come out. She examined my dog and quickly came to a conclusion. What really impressed me about this vet hospital was not only how they quickly and accurately assessed my dog. They were also willing for us to wait inside if I had to take a taxi. Of course, I had to to wear a mask. This way I didn't have to wait outside with the meter running. Before the triage person came out, they were upfront with how much the visit was going to cost. They also asked what they were supposed to do in case of a cardiac arrest. I found this forthrightness very reassuring. You knew exactly what was going to happen and how much it was going to cost. I was very lucky not only to be referred there, but also with the triage person's assessment. I did not break my dog's tail! I could take her home as long as I watched for any changes in her behaviour.

Good place but so miss Dr. Abbey!

Staff very helpful on the phone, text and in the clinic. I have a rescue who is highly stressed with everyone. They were great about that.

So I've taking my dog there for years. All of a sudden the last 2-3 visits they've finding new fees and test and checks up that is mandatory before they can refill my dogs ALLERGY meds. He's super heathy nothings wrong with him, if I've I noticed anything strange I would of got a check up and paid for it with no arguments. Now they WONT REFILL for my dog with out charging me for non sense. I've found another vet that had NO problem refilling. Every time I walk out of this vet its $$$$$$$$. Not my fault there losing $. I WISH I COULD GIVE ZERO I WOULD!

They cuddled my Husky when she wouldn't get sleepy for her dental!! These people are the best!!! We followed Dr. Zhou here when VCA downtown closed and we will follow her wherever she goes we are so comfortable with her. She is so talented and caring! We couldn't be happier with our experience!! They do an amazing job of keeping you updated with text and picture messages during procedures. The first update we got was that our Husky was not getting sleepy before here dental even after being given more medication they said they had to cuddle her before she would get sleepy. I was so touched by that and knew she was in the best hands!!