Coquitlam Fire Station 1

I called Coquitlam Fire Station to report an open flame inside my neighbour’s house. Children were sitting around it. I could see it through their patio doors. I was told that the fire department would not come out for that. They told me to call the police, RCMP. I asked for the phone number and I was told to call 911. I called and asked for police. I was told by them that it was not an emergency and I should not call 911. I feel bad that they might burn the house down and there is nothing I can do. Why could you not send someone to check this out?