Cochrane Primary Care Centre

My husband and I have been Dr Unryn's patients for over five years. Dr Unryn is very professional, always takes the time to listen and gives you the best advices, you never feel rushed. Dr Unryn is very knowledgeable, kind, he is one of the best doctor we had over the years. We feel privileged to be his patients. Thank you Dr Unryn we love you.

We’ve had nothing but great experiences here. Dr. Unryn is a caring and diligent doctor and we feel lucky to have him as our family doctor. We haven’t had a problem with the office staff. In fact one time when our daughter was 3 and kicking up a fuss about going to the doctor because she was scared, I phoned ahead to let them know we’d be a bit late and they accommodated us. They made a big fuss of my daughter for being brave and gave her a bingo toy at the end.

Very highly recommended! They advise you very well but most importantly listen to you patiently and very carefully.

The doctor is good, but the nurses seem to be incompetent, or at the very least, inattentive and horribly disorganized. My partner was in for a serious issue, not routine care, and the office did not call him to inform him of his test results, nor did they speak to the doctor about his calls. If he hadn't been on top of everything, he would have been utterly neglected. He was in for a serious issue and yet his test results were ignored. Incredibly disappointing. Expect to have to continually remind staff and badger them for follow-ups. Update July 29: the clinic has gotten in touch and promised to review their processes. Hopefully that will make a difference. I will update my review further if they get back to me on what processes they updated or changed to keep this from happening again.

I called three times too confirm an appt. with my doctor. First and second time, I waited 20 min. .with the wait message, repeating and repeating and repeating........ The third time I waited 10 minutes and, someone answered! I was angry when talking to the receptionist and was told "We don't tolerate abuse here'". Abuse??!!! My angry reaction was a natural response to an incompetent phone system and lack of staff at the front desk because this has been going on for some time. Staff need to learn how to deflect and calm and not accuse someone of abuse when a voice is raised. Good grief, what has happened to this clinic? If it wasn't for the great doctor I have, I would try to find another another. During my conversation with the receptionist, I was told some employees had to be let go and those remaining are being kept busy because of the lack of staff. So, in a sense, one could say that the clinic's disorganization is abusing the patient's expectations for a well-run and professional front staff. Please don't use excuse's like" We are experiencing a higher than normal call volume" or "Well, it is the day after the long weekend and we are busy" (how do account for the same treatment any other day?) and, "This Co-vid situation has made it difficult for us to operate because of lack of staff". Stop giving excuses and get to the solution, please.