Shoppers Drug Mart

Nice place and good staff Always nice and clean

The whole time the lady at the cash was rude. I was in a very good mood. I came in to get Gaviscon and was 70 cents short, i paused then was in the middle of saying I could pay the rest on debit and she pulls the bag away and says something like « sorry then, I can’t help you. You can show yourself out. » in a very rude tone. If I didn’t need to get what I was getting I would have just left. After I paid the 70 cents on debit she suddenly was in a « good mood ».

May 28/20/20 had to come back to the store for a credit as my visa showed the credit was not received, as the clerk did not know how to make the correction, that is ok. I came back to the store to get this looked after. I spent over 20 mins today, explaining this situation to the clerk at Shoppers drug mart at crown location, I had to go over the receipts and repeat myself again and again. She made it a "BIG" deal, I am a disabled person so waking is difficult for me, she asked me to go and get the drinks that I were over charged for, so she could see it herself. I phoned the MGR (Dave) in the a.m. before coming to the store,and he said to come down and get the adjustment, so I went to get the MGR., as the clerk was most unhelpful and frankly, it is disturbing that she asked that I go get the drinks in the first place, and bring it to her. She then denied asking for this, which is why I went to get the MGR and explained to him our conversation before coming down to the store, I asked why I am getting such a hard time ? (to go get drinks and bring them back and having to explain this over and over )truth be told, it is hard for me to walk with my cane and carry drinks back. I went to the back of the store and asked the post office clerk to call for the MGR, as this behavior from the clerk who was suppose to help me, was unreasonable under the circumstance. After coming back with the MGR, the situation was resolved, but not until I took proactive behavior to remedy a calamity of errors. My experience at Shoppers, as a disabled senior was appalling because everything was done to make it as difficult as possible for me to get this issue corrected, which I may add I had to use my gas and time to come back to the store and be humiliated in a public space.

We are visiting off an MSC ship for the day and I was told to visit here for skin and other products by a friend. As we walked in we were greeted and asked if we needed any help with brands. I wanted to check NYC and there were some items on sale and bought a fragrance. From the receipt it seems Brenda T looked after us. I have to say she was brilliant triaging clients and had an amazing skill of asking the right questions. You certainly have done very well with Brenda T as a team member. Thanks for a great visit today.

I’ve been shopping here regularly. I’m in at least once a week; medications for the whole family and grab shampoo, milk, eggs etc. I’ve spent $225 at this store in two weeks. Pretty standard. Could not exchange an incorrect item without the receipt. So irritating. Now I have to go to Walmart.