Crescent Heights Medical Clinic

The Doctors here are excellent but I am leaving this clinic because the admin are so consistently awful to interact with. I know these are busy times, but this clinic constantly cancels appointments with minimal notice after I've waited months just to renew prescriptions or get test results. They expect this flexibility on their end but if you need to change an appointment time they will make you wait an additional month. They are dismissive, offer no alternatives and will not allow me to speak with or leave a message for my family doctor. Any attempt to politely find a solution are met with remarkable rudeness. I have been trying to get a diagnosis for over a year but due to the repeated months long delays between appointments I have not been able to get results or treatment. My overall health has declined dramatically because of this. I am not the kind of person who likes to complain or cause a fuss but I think staff being deliberately unkind and unhelpful to people who aren't well is unacceptable. I can't imagine how they treat more vulnerable people. This clinic needs to review their admin team, in particular the office manager. I intend to contact them directly about my concerns, but do your self a favor and find another clinic until reviews improve.

The receptionist with blonde shoulder length hair and glasses is so ignorant. She's like that everytime I go there. Not sure why they keep her there when she has so much negative opinions about her. Smile lady!

Doctors and nurses are fabulous. Reception staff need some work. I go there occasionally, and usually it’s fine. Once I showed up ten minutes after the clinic opened and was told they weren’t taking any more patients for the evening. That’s fine, I get that. I told the receptionist that I just needed a refill on my birth control prescription. Being from out of town, and knowing I wouldn’t have another opportunity to see a doctor until after I ran out, I asked if they could make an exception. She told me no, and that they had already taken more than they had time for. Ok, fine, again I understand that. I then asked her what she would suggest (explained my situation, and thought maybe there was another evening walk in that she could tell me about). She glared at me and said loudly and sarcastically (in a very crowded room) ‘Abstinence?!’ In retrospect, I should have complained to someone at the time and requested an apology. But I was so embarrassed I just turned around and left. Had a little cry in my car and then drove away. Turned out my pharmacist was able to extend my prescription temporarily so all ended well. But someone who thinks it’s okay to treat people with that kind of disrespect should not be working in healthcare. Edit: I did receive a call from this clinic after posting this. They apologized for what happened and assured me that this issue would be addressed with their reception staff. I appreciate that my concerns were noticed and that they took the time to reach out to me about it.

Excellent medical facility. Great doctors & receptionists with positive attitudes and great personalities! Excellent doctors, just couldn't be more impressed with Crescent Heights Medical Centre. Wonderful staff!

I have never had any problems with this clinic and I have been going for over 4 years. Be it walk-in clinic, scheduled appointment, or an emergency appointment. They have been nothing but professional, kind, courteous, and generous in terms of advice. I have 2 young boys, that have been given nothing but the best care, and respect. Dr. Mi is our family Doctor , he is a good man and doctor, who always takes the time, who follows through with care, and genuinely cares about your well being. He is good at what he does. I do not have a single complaint about this clinic and in fact believe this is one of the best places I have ever been or treated so well at. Reading these reviews leaves me in shock... I can not believe these reviews are from the same place @___@