Door Surgeon

Went in to get a simple liftmaster garage door opener and they quoted me between $80-$100 for the one I needed. Absolutely absurd seeing as I bought it for $33 elsewhere....... So glad I didn't buy from there as they are WAY to overpriced.......

These guys don't know what they're doing and charge absurd rates for their complete lack of knowledge. Called to get my house door weatherproofed and a cracked threshold sill cap replaced. They charged me $550 and all they did was screw in a sweep to the bottom of the door. I could have bought this part for $40 and screwed it into the door myself. That $550 didn't even get me a completed job - the door now won't close properly and he measured the door incorrectly so the sweep hangs out past the end of the door. Furthermore, when asked if we could replace the threshold with a better option, he said this was a standard part and he would source a replacement. Only to find out that the part hasn't been available for years. And lastly, every time cost was brought up the service tech had to call his "boss" to get pricing for the job. Why is there no set service rates in place? Avoid this company at all costs. I'm out $550 for a $40 part and 20mins of work. Complete joke of a business.

Not impressed. For basic maintenance involving lube, some adjustments to the door, to the system my bill was over $550! Now a month later the door still doesn't work. So I was charged for maintenance for a garage door that doesn't open or close properly. Feeling very ripped off. Seeing these reviews explains my mistake. No one told me that it would be $150 just to come out. Only idea about price was when I was handed the bill. I was expecting maybe a couple hundred for the labour, but geez man. After reading these reviews I now understand.

Similar to what others are saying. Overpriced and fees intentionally hidden. I needed some minor repairs and weather stripping to my back door. They quoted me $200 for the weather stripping alone and $350 in labour. I wasn't aware that they charge $150 just to come, which is not deducted from any labour cost. When I called back about it, I was told since I didn't ask that's on me to pay and that the BBB is ok with that. The conversation confirmed that they will upcharge and hide fees from you, that is how they run their business. So AVOID and go somewhere else where they will be upfront with you and fair with pricing. The tech who came out was professional, the reason for the star really.

Last week I purchased new springs for a very old garage door on an even older garage for my daughter at the Door Surgeon's Edmonton west end location. Thanks to the help of the parts department and JJ in service I was able to complete a difficult repair with relative ease and with the confidence that the repair was done right. Their experience and interest in their work was a nice positive change. I highly recommend this facility.