Pivotal Physiotherapy - Fort Saskatchewan

They are very knowledgeable and that’s why they received a star, however the receptionists are not very kind. Judgmental and difficult to make appointments with. Would not recommend going here as they act entitled and very rude from the minute you enter

First of all I would like to say that I felt like I was entering Fort Knox. Yes I was forewarned that I would have to call before entering and answer some questions. However upon arrival there was a sign saying I had to call but no phone number? Ok so a suggestion.. Put Ur phone number on the sign? Then I was asked to fill out the forms which I did and then told how much so I get my wallet and hand her 100.00. "I'm sorry we do not accept cash, debit or credit only" I only had cash. Nowhere on their door or in the initla phone conversation was I told they were not accepting cash. In my opinion this is an acceptable form of payment and should never be not accepted. However some forewarning should be given. I completely wasted my time this morning rushing there filling out forms. I could have booked somewhere else. I'm having shoulder pain and now I'm going to have to rebook somewhere else and who knows how long I will have to wait with only a certain amount of time left this year to use the benefits. If I could give no stars I would. I have never given a bad review to any business before and I'm sorry but I Beleive the public needs a warning since they didn't deliver one themselves. I wasn't even given an apology. All I was given was a Wierd look "you don't have a debit card or credit card you can use?". Not like those wouldn't be potentially fingerprinted and dirty also. My fiancé had given me the money as a gift to get this done. Pretty sad.

Been going there for 6 weeks and nothing but great staff. Patrick has been awesome and knows his stuff. Great work

Jess is absolutely amazing!

Awesome people. Buron and Pat are awesome. And Yoshi is awesome also. Can't recommend them enough