Innovation Physical Therapy West Henday

My physio therapist went and moved to another location. After he told me he will give my charts to a new therapist and bring her up to speed I now have to pay for a new initial assessment.

I have been to several physiotherapy places in Edmonton, however, everywhere I went I felt that I was not getting proper help. I found Innovation (West Henday) and decided to give it a try. Luckily Courtney became my physiotherapist. This young Lady is not only very professional, knowledgeable but understanding and compassionate. Unfortunately Courtney decided to move to Ontario and today was her last day at Innovation. Anyways, with Courtney departure Innovation is losing a very good physiotherapist. I am giving 5 stars only because of Courtney. Without Courtney I would give 4.99.

The staff here is amazing super friendly. I have been going for a few weeks now and i just can not say enough how it has helped me with my ankles. I would recommend them to anyone. Keep doing what you guys are doing. You’re amazing.

After I injured my shoulder at work, my doctor prescribed physical therapy and I went to Innovation based on a friend’s recommendation. I walked in a nervous wreck because I’m a big time hypochondriac. I was greeted by Jet, who couldn’t have been more friendly and welcoming, and she helped me fill out my assessment forms. Having dealt with physical therapists my entire life from reconstructive leg surgeries, my overall impression of them is they try to see as many patients as possible and don’t really show much, if any, genuine empathy. I was paired with Courtney Long, and she started my physical assessment. She recognized how nervous I was and made sure to explain exactly what steps we were going to take to recover. Courtney is friendly, a great listener, honest and very knowledgeable. She also has this amazing ability to write perfectly while not breaking eye contact - it’s quite fascinating. I walked out reassured, calm and excited for the challenge ahead. In one session my perspective on Physical Therapy was completely changed. It’s very difficult to keep someone motivated while recovering from an injury. It can be an arduous process that takes time away from doing the things you love to do. Courtney has that understanding and is truly committed to providing the best therapy possible. She takes the necessary amount of time with you and gives you cogent advice on how to maintain your progress outside of the clinic. She uses the right amount of humour to keep every session fun and informative. Every session had its challenges, as it should, but Courtney’s practical approach keeps you wanting to push yourself and get better. I couldn’t be happier with the treatment I received from Courtney and highly recommend her to anyone.

From walking in, everyone was pleasent & worked to get you in & out in a timely manner. The physical therapy attention is going well, & I'll be back again if I have any other issues in the future.