Map
Detailed Information
- Place Types Gym
- Address 12024 Sarcee Trail NW #600, Calgary, AB T3R 0J1, Canada
- Coordinate 51.1617922,-114.1603071
- Website https://spalady.ca/club-locations/beacon-heights/
- Rating 4.1
- Compound Code 5R6Q+PV Calgary, Alberta, Canada
Openning hours
- Monday 8:00 AM – 8:00 PM
- Tuesday 8:00 AM – 8:00 PM
- Wednesday 8:00 AM – 8:00 PM
- Thursday 8:00 AM – 8:00 PM
- Friday 8:00 AM – 8:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
MONEY MONEY MONEY!
I cannot express enough how horrible this business is and how unprofessional the staff are at the Beacon Hill Location.
I have had nothing but issues with the staff right from the get go.
I had inquired about a freeze on my account when the unfortunate situation of the pandemic had hit us and they had offered a freeze on my account with no cost to me. I was then told by the assistant manager Kristine that if there were any issues and I had wanted to extend my freeze after that then to contact her. Upon her suggestion I had then emailed her back stating that I did not feel comfortable coming to the facility due to our situation. I then received a phone call from Courtney in which I was unable to take her call so she was kind enough to email me with the information on how to freeze my account. As I thought that was kind of her I was later feeling absolutely disturbed and very disappointed that the suggestions she had given me which were to get a doctors note from my family doctor and or having to pay to freeze my account. Neither of those options are acceptable in a time such as these! I find it very worrisome that I am to go into a doctors office for a non medical concern just to obtain a doctors note due to me feeling very nervous using the gym facility as I have an infant at home! Also very disappointed that I am needing to pay a fee to freeze my account just to keep myself and my family safe?! These suggestions were absolutely vile and this facility/business could absolutely careless about their clients needs and safety. Please explain to me how going into your doctors office just to get a note is safe?! talk about exposure!! And to think that you’re also wanting to take money from someone’s pocket in a time like this?! Shame shame shame!!
After THREE emails twice having to resend the email back to Courtney and once emailing the assistant manager Kristine I still have not received an email back! Very unprofessional. I will be glad never to return to this facility again!
I love this gym. The staff are wonderful and love the classes the instructors are so friendly and motivating. Kelly and Veronica are amazing they always make me smile.
I'm so glad the gym is open and trying very hard to provide such good service during this crazy time! Thanks
The staff are very helpful and the gym is very clean! I particularly adored the Yoga Flow class with Marie Odonell - her unique sequences were just what I needed this weekend. The variety of equipment makes workouts here more enjoyable than the average gym.
The absolute worst gym to be apart of. I was charged through quarantine and when it was over I called and asked for a refund. They refused to give me my money back and said they could only give me a credit for the end of term, even though I don’t want to continue with this gym. It’s been 4 months that I’ve been calling and going in and nobody is giving me MY money back. Being charged when the gym isn’t open is disgraceful and illegal. After speaking with head office they said they cannot help me because I don’t have an email requesting for the refund even though j was never informed that was how I needed to get my money back. The worst customer service from the gym itself and Head Office. Absolutely disgraceful don’t waste a penny at this gym!
If it was last year I would have say this is a good club but now not at all!!!
Suddenly in 2020, the number of people in each class got tripled! All the equipment was occupied! and we could say money is the only thing matters for them!!
But to get even worth at the beginning of the Covid pandemic they resist to freeze my account, then by mandating it by the government they froze it for short term and despite the fact, my contract is finished by the date they keep saying I have to make all the payments.
After the pandemic, I would not support this business since they didn't support us.
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