2 Burley Men Moving Ltd.

We hired Burley Men to move out of Victoria to mid-Island. When they got to our new place, the long driveway was way too steep for their giant moving truck to turn onto without bottoming out. Best they could do was park the truck at the main highway maybe about 100m down the hill. Let me tell you, they were amazing - we used all sorts of creative ways to get our boxes and furniture up the long steep hill and they were cheerful and positive the whole time and after 6 hours of this (plus the few hours of loading and driving) in 30C heat they were still bounding up the hill with dolly carts full of boxes and furniture as if they had endless energy. I was so impressed, I can't believe how great they were about it. Just fantastic guys. Thanks go to Paul and Mike who were so incredibly resourceful and helpful and professional and positive and cheerful and awesome about the whole situation. I wouldn't hesitate to call 2 Burley Men again, this was our second time using them and they have been amazing both times now.

Paul and Tim helped me move a really oversized mirror from one house to another. Both of them were a delight to interact with. I have never seen two moving men in such good spirits. I'm an interior designer so I've worked with a lot of movers. And the fact that this mirror was a pain in the a$$ it was even more of a surprise. The lady they picked the mirror up from also said they were both lovely. The price was reasonable for what the job was and overall i'm very happy with this company and would recommend them to anyone looking or some movers. Also the phone guy was nice to interact with as well. Cayley

The movers were amazing. They were prompt. They never complained once about the heat or the stairs. They were so friendly and went out of their way to make us feel welcome back home. Mark and Kevin were funny, personable, and kind. We will absolutely be using 2 Burley Men when we move again. Thanks guys!

"This company was unskilled, unprofessional, and disrespectful." They were hired to move a piano from one city to another (one hour drive distance). The crew of three arrived with one person who was a piano expert of 20 years. After 1/2 an hour of working under the piano and dissembling very obscure screws (parts of the piano that should never come apart) they gave up stating they did not know how to do this type of piano and I would expect a call from their manager arranging for another crew to come. This company had moved the piano 8 months ago without a problem. I never got the call so I began calling them and finally reached the manager. He told me the crew that had moved it last year was no longer working with them and that there was a broken part on the piano caused by a previous move and they were not able to move it due to that. He gave the phone to the piano expert person who described the bent pin that prevented them from moving it. This was not told to me when they were working on the piano. The bent pin they described was of no consequence to any aspect of moving the piano. I begged the manager to send a crew back to reassemble the piano because no one else would touch it now. His patience left him and he became agitated, as did I. He raised his voice at me saying he could not help me and hung up on me. I called over and over and finally reached someone else who sounded like he felt bad about the situation and said he could send two of the crew back to put the piano back together. They came back and told me their boss was not a nice guy and was rude to their staff and customer all the time. They were not being paid for the two hours of work they had worked on my piano. The two men apologized to me for their boss and began to screw back the parts (the parts that should never have been loosened and removed, still do not work properly now and I have to hire someone to come and service the piano and realign the parts that were removed). I looked under the piano with them and we found a simple wooden peg that pivoted that was the only part needed to removed the pedals (very obvious and easy) that had stumped the piano expert mover who did not return on this trip). These two men did not have any proper tools (flat head screw driver) to take the pedals off and begin moving the piano as was the original plan. The third mover required for this move, who was the piano expert, did not return and had all the tools so this crew could not move the piano but were able to put back the loosened parts albeit incorrectly. The two movers were personable but unskilled in this area. In summary, this company does not know about moving pianos, tried to leave me with an unfinished job that they were responsible for, were dishonest (I was quoted by the manager as saying I told the crew to leave which as not true, I was told another crew would come and they never did), and very disrespectful. The manager was rude, dishonest and unprofessional. I hired another company, James movers who cost less than half the amount, and moved the piano effortlessly and skillfully within 20 minutes each way. I'm still in shock from the way the manager of the Two Burley Men conducted this business and talked to me.

Be Warned as most reviews here are fake or paid for by the company. Check them out on BBB because this company needs to be shut down for their practises and scams. I Hired 2 Burley Men for my move from the island and the mainland. To start they were not responsive about the time they would set for pickup, they wouldn't let us know the time they were coming until the actual day of the move, which made it nearly impossible to co ordinate things and resulted in a lot of stress for us. The movers cram all of your things into the smallest space possible, upon opening the truck I was very disturbed to see how they had crammed everything in there. They put my 1970s record player ON ITS BACK, which broke it immediately and resulted in the loss of a very expensive vintage item I will never be able to replace. The belt was hanging out of it when it got here and pieces had fallen off because of the way they sent it. When I saw how they had it in the truck I started crying, I couldn't believe someone would stuff an item like that in on its side without any care at all. I asked the movers to pack up any items they thought needed to be packed up or covered and said I would pay for it, I just wanted my things here safe. My things were not safe. I had two brand new pieces of furniture that were spotless when I shipped them and they arrived covered with scratches and chipped paint. The movers do not cover anything in protective blankets or exercise any care to not damage your furniture. They cram it in and what you get is what you get. They also broke my book shelf, but because of their "policy" about particle board, they will not reimburse me for anything they have destroyed. Most furniture these days is made of particle board and if you can't move peoples things without destroying them then maybe you should get another job. People trust you with their things and when you treat them like this you are being extremely disrespectful and show to be very untrustworthy. The movers themselves were nice young men but the lack of care shown to my items was very obvious and I would never recommend anyone put themselves through the heartache of dealing with a company that cares this little about bringing you your items in tact. DO NOT SHIP WITH THEM IF YOU CARE ABOUT ANY OF YOUR FURNITURE, IF YOU ARE ON A DEADLINE, OR IF YOU EXPECT PROFESSIONALISM.