South Point Pet Hospital

Incredible vet! The doctors and staff at South Point Pet Hospital are extremely caring and knowledgeable. I have been coming here for years to ensure that my aging Labrador retriever was healthy all the way through. When it was time to say goodbye to my dog a few months ago, the staff took all the steps to ensure the process was as smooth as possible. They even sent a card with a personalized message after we had put our beloved dog down. They truly care. 1000% Recommend✅✅✅✅✅

I have been a client for almost 7 years. I have never missed a scheduled appointment with my dog, accepted all of their recommendations and paid for services before Emma and I left the building. Emma was bit by a big dog and needed the puncture wound looked at. I called for an emergency appointment and was told that the earliest she could be seen by the vet was in 5 days. I guess having a big puncture wound is not an emergency. I was told that they are not operating an emergency clinic and I needed to go to a clinic that offered those services. I pressed that I was a loyal client and was basically told that they would not accommodate Emma. So what kind of service is that? I am very confident that any pet owner who had a routine appointment scheduled would be happy to re-schedule so an emergency can be handled. Poor service, non professional, doesn’t care about clients. I will be asking for Emma’s records so we can go to a vet that cares about animal welfare

Very professional, welcoming and friendly. Great place for a first time pet owner.

Usually our go-to for pet food because it’s close to our regular restaurants. However, trying to go through a complex (and extremely arrogant) process to try to arrange payment from outside (without a wireless payment machine) was more than a waste of time...not to mention their willingness to take my credit card or phone out of sight to tap for me. I have been to a number of vets and retail pet stores (and am fully averse with COVID risks and procedures) but this was a ridiculous application of safety protocol.

We have travelled from downtown Vancouver for over a decade just to see the same veterinarian here. We wouldn't consider using for a more convenient-to-downtown location as her consistent level of care, compassion and 'bed side' manner are absolutely wonderful. Support staff retention also says a lot about this great business... They have known my 14 year old dog since her first shots and always remember her when we come in.