BigSteelBox

We have had the pleasure of working with this Manager for a few years and a few moves now, and He is amazing! He is genuinely kind, helpful, organized, friendly, bends over backwards to be of service! Branden thank you for being such a caring hard working fellow for Big Steel Box. If you're thinking about storage! Go with this company!!! You will not be disappointed! Karl and Sherry

Big Steel Box is a fantastic option for moving. The service is brilliant! Any questions answered in a quick phone call. Even during Covid the service was top notch. The people on the phone super efficient, the truck drivers polite and unhurried, the flexibility is amazing. They were beyond accommodating and all promises were met perfectly. I would highly recommend this service and wish to thank all who helped us with our move. You made it one of the most simple moves we have ever done. Great company!!

Amazing customer service! The drivers are great at letting you know when theyll be at your house. The office staff were able to accommodate my schedule of when i needed it picked up and dropped off even when they were very busy. They even gave me a full refund of the second month after i had the unit for 4 extra days. I would recommend Big Steel Box to anyone.

Tried to book our box drop off date months ahead and was told it was too far ahead and I should wait until 3-4 weeks before drop off. Called in a month ahead and was told that the dates I needed to have the box dropped off were already filled. We were forced to have box dropped off almost a week early. Arranging pickup, storage, drop-off at new location and final box pickup was now a longer date and outside the 1 month storage limit. I was told I would only be charged the one month because of the original drop-off date was early and the dates were so close to a month (I think 4 or 5 days over and this was part of the reason I chose to go with this company over others). Transport, storage and drop off went smoothy (except for trucks showing up early and late on both pickup and delivery) but a few days before box was picked up I was charged for another month of storage. I contacted a rep for the second time in regard to this and I was told they would speak to their manager in regard. No call was every received again from their office so we're now on the hook for $200+ more and Big Steel Box doesn't seem to care that they lied on their original quote and just took this extra money. Service reps were all polite but did little to remedy this. With everything going on trying to move our family during a pandemic fighting with the movers over this amount just wasn't possible and we just had to chose to lose this money due to more important obligations.

Very professional and organized company Good value...would use again