Canada Post

Always have a great experience, especially during covid since I just had a baby I've done alot of ordering online to avoid stores and everybody is always so nice, they really go above and beyond. 💕

We had set up mail forwarding from our previous address and did not receive any mail for over 2 weeks at our new address. I had opened up an online ticket with Canada post and when they finally got back to me they said everything was correct in their database and we should be getting mail very soon. Another week goes by and still no mail. We managed to catch the mail delivery lady and she said there was a hold on all mail going to our new address and to speak to the manager Carolyn at the post office. I made a visit to the post office and Carolyn was not there and the person that I spoke to would not correct the situation. She said Carolyn would call me the next day. Carolyn did call the next day but as soon as she started speaking I could sense an arrogant condescending attitude and she almost made it feel like we had messed up the situation. Not being very accountable for her office's mistake by saying it was the previous owner who was responsible. I do not feel that a person like this should be in a managers role. Canada post should have made a better effort to find out why we were not receiving a service that we had paid for.

The supervisor Carolyn called my wife a cross dresser and said to her face she looked like a man. She is frequently very rude on the telephone and has not got a tiny shred of respect in her entire body. We have both filed reports with the carrier and are considering legal action against the employee.

this postoffice is an incredible experience in posting. everyone was so helpful I will visit again for my posting needs

Great service from staff but hrs of operation not the best for working folk....5pm closing and or no weekends mean the Shoppers Drug Mart PO will be getting more biz