Eccotique Spas & Salons

We booked for a couples (double) manicure and had so much fun! The area was very quiet and private and our nail Technicians were very friendly and experienced. They even offered to paint my partners nails and really made him feel special on his birthday. I am beyond impressed with the comfortable and professional atmosphere.

I used to be a loyal customer and frequently had my eyebrows and upper lip waxed. My first esthetician was a girl named Pauline who did amazing eyebrows each time. I was so sad the day I called to book an appointment and was told she had left Eccotique to work downtown. I honestly thought I would never find anyone else who compared. But then I was introduced to Maria, who truthfully did even better. She was so sweet and delivered exceptional customer service. I saw Maria for years! Sadly a few months ago she had to retire due to hand pain. Since then my luck and satisfaction with the company has gone down dramatically. It's nearly non existent at this point. After Maria I was booked with a girl who J was told was new but very good. Well, the day of my Valentine's Day dinner with my boyfriend this girl ripped the skin off of my lip. I sat in bed crying and trying to ice my lip because it was Valentine's day and my boyfriend had planned out a huge surprise. I was also CHOKED. I called in and complained and they apologized and said my next visit would be comped. For my next visit I was booked with someone who they said was more senior. I could tell she had more experience and for my next four or five wax sessions they went well. Then came my wax appointment today on June 9th. THE SKIN UNDER MY RIGHT EYEBROW IS MISSING. No, I have made absolutely no changes to my diet or my skin care. There is no reason for my skin to be more susceptible to ripping off. I am SO disssapointed with the lack of skills that the current staff have at the metrotown location. I've included pictures of both my lip and eyebrow. I will definitely not be returning.

Eccotique Spas & Salons provides excellent hair services. My hairstylist, @hairby.sandraa, is the master hair colour scientist and she gave me a classy, no-fuss and angled-bob hair style that fit my needs. I like not spending too much time on my hair and can just go on with my day. Most importantly, I like they use products that are safe on my scalp. I highly recommend this salon.

My wife was in the store at 2:00 pm Oct 11 2020 to have her eye brow waxing and was about to purchase kerastase hair treatment products. The lady at the front desk was very rude toward my wife for no reason. She even recommended my wife to go to Sephora to purchase the product because she does not seem to be interested in serving her. My wife just want to purchase the product since Sephora did not have what she need. My wife has been purchasing a lot of products in her salon too. With such treatment, I strongly DO NOT recommend anyone to come to purchase anything in her store. She even said that she would block my wife email so that she cannot complaint. I don't think we will be coming back for business ever again.

Horrible place. I doubt professionalism of the staff. I asked for one cut, for completely different. I’ll never going to be back and won’t recommend to anyone else